About this opportunity
Inceed lists this IT Help Desk opportunity in golden, Colorado. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position: IT Help Desk
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Compensation: $20 - 30 /hour, depending on experience
Location: Lakewood, Colorado
Inceed has partnered with a great organization to help find a skilled IT Help Desk Specialist to join their team!
This is a great opportunity to support a high-impact Workday go-live and help employees navigate a major system transition. You’ll provide front-line support in a fast-paced, collaborative environment where strong service, clear communication, and quick problem-solving will make a real difference.
Key Responsibilities & Duties:
Provide first-line support by phone, chat, and ticketing system
Assist with Workday navigation and employee self-service questions
Troubleshoot basic user issues using knowledge articles and documentation
Log, update, and manage support tickets accurately
Escalate complex technical or functional issues to the proper teams
Support users during a high-volume go-live and hypercare period
Identify recurring issues and share knowledge base improvement ideas
Required Qualifications & Experience:
1-2+ years of help desk, service desk, or Level 1 support experience
Experience supporting users through phone, chat, or ticketing tools
Strong customer service and communication skills
Ability to learn new systems and support processes quickly
Experience documenting incidents in an ITSM platform
Ability to work in a fast-paced support environment
Availability to work onsite in Lakewood, Colorado
Ability to work assigned shifts between 6:00 AM and 6:00 PM
Nice to Have Skills & Experience:
Prior Workday support experience
Experience supporting ERP or enterprise applications
Experience with go-live, hypercare, or command center support
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary, Short-term and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
Other Information:
Full-time schedule, approximately 40 hours per week
Primarily onsite support
Background check and drug test
If you are interested in learning more about the IT Help Desk Specialist opportunity, please submit your resume for consideration. Our client unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.