About this opportunity
Bowman Williams lists this IT Help Desk Manager (Managed Services) opportunity in atlanta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
IT Help Desk Manager (Managed Services)A fast-growing IT consulting and cloud services provider is seeking an experienced IT Help Desk Manager to lead daily support operations. This is a dynamic, high-impact position for someone with strong leadership, organizational, and technical skills who thrives in fast-paced, service-oriented environments.As the Help Desk Manager, you'll serve as the operational backbone of the service team—overseeing ticket workflow, technician coordination, customer communication, and service quality. You'll also work directly with company leadership to ensure alignment between technical execution and business goals.IT Help Desk Manager (Managed Services) Daily Tasks:Manage and prioritize all incoming help desk tickets to ensure timely and effective resolutionServe as the primary point of contact for escalations and client communicationMonitor dashboards, email queues, and technician workloads to ensure SLA complianceCoordinate the day-to-day activities of the technical support teamProvide mentorship and guidance to engineers and support staffIdentify recurring issues and work on root cause analysis and resolution planningCollaborate with executive leadership to optimize internal processes and client deliveryMaintain and improve service documentation, workflows, and quality standardsIT Help Desk Manager (Managed Services) Experience:3+ years of experience managing help desk or IT support teams (MSP experience highly preferred)Strong working knowledge of Microsoft 365, Windows Server, networking basics, and IT infrastructureExperience with ticketing systems like ConnectWise, Kaseya, or similar platformsExcellent multitasking and team coordination skillsAbility to manage shifting priorities and multiple communication channelsStrong customer service mindset and a desire to drive continuous improvementProven leadership, communication, and time-management skillsIT Help Desk Manager (Managed Services) Benefits & Compensation:$115,000 – $130,000Health, Dental, Vision, and Life Insurance401(k) with company matchPTO + Paid HolidaysCertification Reimbursement
Worksite address
atlanta, GA, 30301, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.