About this opportunity
Veteran Tech Brigade lists this IT Help Desk Senior Engineer opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Responsibilities
Oversee help desk functions and participate in customer technical assistance by phone, electronically and in person
Resolve problems to the end user’s satisfaction
Supervise ticketing assignments through the queue-based NTConnections ticketing system
Modify configurations, utilities, software default settings, etc. for customer workstations
Administer help desk software to log all help desk interactions
Install, configure and test new workstations, peripheral equipment and software
Execute server builds and installations within a diverse set of customer premises
Manage customer interaction to ensure clear and attainable expectations
Help develop recommendations for improved customer solutions
Maintain inventory of all equipment, software and software licenses
Identify and escalate situations requiring senior level attention
Qualifications
Customer service orientation
Technical aptitude
Problem solving
Adaptability
Attention to detail
Stress tolerance
College degree in relevant field
3 years of relevant technical supervisory experience
Certifications: MCITP or MCSE
Willing to comply with comprehensive background check
#J-18808-Ljbffr
Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.