About this opportunity
Carter Murray lists this IT Helpdesk / Project Coordinator (MSP) opportunity in great neck, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
This is not a hands-on Help Desk Technician role . The ideal candidate comes from an MSP environment and understands helpdesk operations, project coordination, client management, vendor relationships, licensing, inventory tracking, and operational logistics.
Think of this as a blend of:
MSP Service Coordinator
Project Coordinator
Client Success / Account Coordinator
Operations Coordinator
Compensation & Logistics
Location: Great Neck, NY (Onsite)
Salary: $100,000-$125,000
Experience Required:
3-5 years of MSP experience (required)
MSP background is non-negotiable
What the Hiring Manager Really Wants
Must Haves
MSP experience
Experience coordinating help desk operations
Client-facing experience
Vendor management experience
Project coordination experience
Strong organization and multitasking
Inventory, licenses, subscriptions, or asset tracking experience
Strong attention to detail and accuracy
Technical acumen without necessarily being deeply technical
Key Responsibilities
Help Desk Coordination
Support helpdesk operations
Assign and track tickets
Coordinate technician schedules
Ensure jobs are progressing
Act as liaison between clients and technical teams
Project Coordination
Coordinate internal and client-facing projects
Order equipment
Track project milestones
Coordinate field technicians
Manage project timelines
Coordinate installations and deployments
Client Management
Regular client visits
Relationship building
Serve as client point of contact
Identify opportunities for additional services
Gather requirements and communicate needs internally
Vendor & Operations Management
Coordinate with software and hardware vendors
Manage subscriptions and renewals
Track licenses and user counts
Assist with billing accuracy
Support backup and cybersecurity contract administration
Administrative Functions
Equipment logistics and shipping
Inventory management
License management
Billing support
Documentation
Reporting
Worksite address
great neck, NY, 11022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.