About this opportunity
Worldwide Logistics Limited lists this IT Helpdesk Team Lead: Lead, Troubleshoot & Innovate opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Worldwide Logistics, Inc. is seeking an IT Helpdesk Team Lead to guide a team of technicians and ensure efficient issue resolution across hardware, software, and network services.
You will manage Tier 2-3 escalations, mentor staff, and collaborate with IT peers in a hybrid, multi-location office environment. Responsibilities include provisioning equipment, administering Microsoft 365 and Azure AD, using RMM tools, maintaining documentation, and driving process improvements to raise service
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.