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Job description
We are seeking a skilled and hands-on IT Manager to lead the infrastructure, systems, security, and support that keep our eCommerce and business operations running. The IT Manager will be responsible for managing all aspects of the IT function, including the IT team, budget, vendor relationships, and compliance (including PCI DSS), while setting the standards that keep our environment secure and reliable. This role requires strong technical, leadership, and communication skills to resolve complex issues, build scalable processes, modernize our technology stack, and partner with business leaders to support company growth.
EssentialFunctions:
(The reason this job exists is to perform these functions. These functions are performed regularly, seriouslyimpactsother jobs, and there are a limited number of employees whose performance of the function can be distributed.)
Partner with the CTO to define and execute the IT roadmap aligned with business priorities and growth plans
Build strong working relationships with business leaders to understand needs and translate them into technology solutions
Own the IT budget, including forecasting, cost management, and evaluation of new technology investments
Provide regular status reports to the CTO on projects, risks, performance metrics, and key issues
Infrastructure & Operations
Oversee the design, deployment, and maintenance of the company’s cloud and on-premise infrastructure, including networks, servers, Microsoft 365, and end-user devices
Ensure high availability and performance of systems supporting 24/7 eCommerce operations, with proactive monitoring and incident response
Lead disaster recovery, business continuity, backup, and system redundancy planning and testing
Manage telephony/VoIP and collaboration tools supporting employees across all locations
Drive modernization and automation initiatives, including cloud migration, device management, and system provisioning
Security & Compliance
Ensure the organization operates within PCI DSS requirements and other applicable regulatory and data privacy standards
Develop and enforce IT security policies, access controls, and change management procedures
Oversee cybersecurity tools and practices, including endpoint protection, firewalls, vulnerability management, and security awareness training
Manage employee onboarding and offboarding access processes in partnership with HR
Lead help desk operations, establishing SLAs, ticketing standards, and documented procedures to deliver excellent internal customer service
Manage relationships, contracts, and performance of technology vendors, MSPs, and service providers
Lead the evaluation, selection, and implementation of new technology solutions supporting the business
Other duties as assigned
EssentialQualifications:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability)required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essentialfunctions.)
Education/Certification:
Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
Industry certifications (e.g., CISSP, CISM, ITIL, Microsoft, Cisco, AWS/Azure) a plus
Experience/Skills Required:
10+ years of IT experience, including 5+ years managing IT teams and leading business-critical infrastructure projects
Experience supporting eCommerce or other 24/7, internet-facing production environments
Experience working in a PCI-compliant or similarly regulated environment
Strong knowledge of Microsoft 365, Entra ID/Active Directory, Windows Server, and endpoint management tools (e.g., Intune)
Experience with cloud platforms (Azure and/or AWS) and virtualization technologies
Solid understanding of networking and security, including TCP/IP, DNS, VPN, firewalls, switches, and VLANs
Experience managing IT budgets, vendor contracts, and MSP relationships
Experience supporting a distributed workforce across multiple countries a plus
Excellent communication skills with the ability to work effectively with executives, end users, and vendors
Strong organizational and prioritization skills in a fast-paced environment
Bilingual (English/Spanish) a plus
BEL USA does not sponsor applicants or employees for work authorization, e.g., H-1B, or for permanent residence.
BEL USA is proud to be a certified Great Place to Work and Top Workplace!
80% of our employees think BEL is a great place to work.
Grow your career with BEL, a company that puts its people first.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.