About this opportunity
Nicholas Family of Companies lists this IT Operations Coordinator opportunity in mount prospect, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Position Overview
The Nicholas Family of Companies is seeking an IT Operations Coordinator to support the effective delivery of IT services across the organization. This individual will serve as the primary on-site liaison between employees, the Company's Managed Service Provider (MSP), and third-party technology vendors. The IT Operations Coordinator is responsible for facilitating technology support, managing conference room and collaboration technology, IT documentation, technology asset management, and day-to-day operational support. The ideal candidate is organized, customer-focused, and eager to develop technical skills in a role that offers a pathway toward future growth within the IT department.
Primary Responsibilities
Serve as the primary on-site liaison between employees, the MSP, and technology vendors.
Follow up on support requests requiring on-site assistance, equipment deployment, or business coordination.
Facilitate communication between employees and service providers and escalate issues as needed.
Schedule vendor visits, maintain vendor documentation, and assist in monitoring service delivery.
Support conference room and collaboration technology through basic troubleshooting and coordination with vendors or the MSP.
Maintain inventory records and lifecycle information for company technology assets.
Coordinate equipment deployments, relocations, returns, and disposals.
Maintain IT documentation, procedures, and operational records.
Administer software licensing, technology procurement, onboarding/offboarding processes, and other administrative tasks.
Manage technology readiness and workspace setups for new employees, office relocations, and facility changes.
Support IT projects and operational initiatives across Company locations as directed by the IT Manager.
Identify opportunities to improve IT processes, communication, and service delivery.
Qualifications
Required
High school diploma
Strong customer service, communication, and organizational skills.
Pursuing a career in Information Technology.
Ability to learn new technologies and processes quickly.
Proficiency with Microsoft 365 applications.
Ability to manage multiple priorities and work effectively with a variety of stakeholders.
Valid driver's license and reliable transportation.
Preferred
Associate’s or bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent professional experience.
Experience providing technology support in a professional environment.
Familiarity with Windows operating systems and computer hardware. xhqgsiq
Experience with ticketing systems, documentation, or process development.
Worksite address
mount prospect, IL, 60056, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.