About this opportunity
Roseburg Forest Products lists this IT Operations Technician II (On-Site) opportunity in riddle, Oregon. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Purpose
The IT Operations Technician II will be responsible for providing frontline support for IT Infrastructure at Roseburg’s production facilities. This position will collaborate with customers and virtual team members to develop the implementation and maintenance of essential IT systems (network, server, and client systems) whose performance directly impacts mill operations. This role will handle more complex infrastructure support at the mill and provide and document effective IT solutions.
Key Responsibilities
Maintain and troubleshoot site IT Infrastructure solutions, including servers, networking equipment, PLCs, HMIs, and other control system components
Provide advanced technical support of site IT technology solutions, including workstations, printers, tablets, and other end user devices.
Identify opportunities and implement improvements in systems capabilities that will increase the ability to meet customer requirements, including safe and reliable operations, and improve business competitiveness
Work closely with the IT Operations Support group on adherence to standards and participate in training as required
Develop and maintain documentation, and provide training for plant personnel on the manufacturing network system and components
Work with IT Infrastructure and Platform staff and production facility staff to support and occasionally lead capital improvement projects as assigned
Provide guidance and mentorship to entry-level IT Operations Technicians
Foster trust and collaboration by engaging regularly with production teams, staying visible on the floor, and creating open channels of communication for IT support and feedback
May be required to travel to other plants to assist with troubleshooting or provide guidance
Follow Health & Safety policies and programs
Models Company core values
Required Qualifications
Associate's degree in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
Four years of experience in administration of Windows workstations and servers
Demonstrated safety focus
Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, VPN, general infrastructure etc. (Cisco/Meraki)
Facilitation and problem-solving skills and the ability to learn new technologies in a fast-paced environment
Must be able to be on call for 24x7 manufacturing operations, including nights, weekends and holidays as required
Preferred Qualifications
Bachelor's degree (or higher) in Computer Science, Information Technology, Electrical or Mechanical Engineering OR equivalent combination of education and/or experience
Experience interfacing with or supporting infrastructure needs of a process-control environment
Experience with VMWare vSphere and VMWare Horizon and Wonderware Controls software
PLC Programming Experience / Allen Bradley
About Roseburg Forest Products
Founded in 1936, Roseburg Forest Products is a privately held company based in Springfield, Oregon. With a legacy in sustainable forestry and innovative wood products manufacturing, we are a leading North American producer of engineered wood, exterior trim, plywood, lumber, and medium density fiberboard (MDF). Our products shape and support homes, workplaces, and industries, while our timberlands protect forest health for future generations and provide high-quality wood fiber for our integrated operations.
At Roseburg, we believe in making lives better from the ground up through the products we create, the relationships we build, and the communities we support. Our team of passionate professionals value safety, integrity, and excellence in all we do. From the mill to the forest to the office, you’ll find opportunities to grow and contribute to a company that cares for people, communities, and the environment.
Learn more about who we are and what we do at .
Benefits at Roseburg
Roseburg offers a comprehensive and competitive benefits package to support the health, financial security, and well-being of our team members and their families. Key benefits include:
Bonus opportunities based on company and individual performance
401(k) with up to 4% company match and 3% automatic company contribution
Vacation starting at 3 weeks and 11 paid holidays per year
Company-sponsored medical, dental, and vision insurance
Company-paid life, AD&D, and long-term disability insurance options
Mental health benefits for the entire family, including 8 free annual sessions per person
Wellness programs and incentives , including biometric screenings & wellness challenges
Paid time away from work for illness or injury, as well as paid parental bonding time
Health Savings Account (HSA) with company contributions and Flexible Spending Account (FSA) options
Company match for charitable contributions
Education assistance and professional development support
Financial and retirement counseling
Additional voluntary benefits including pet insurance, student loan refinancing, and exclusive scholarships for child dependents, and more!
AN EQUAL OPPORTUNITY EMPLOYER INCLUDING DISABILITY AND VETERANS
Worksite address
riddle, OR, 97469, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.