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Job description
We are seeking an experienced IT Process Consultant with recent, hands-on experience implementing, assessing, improving, and auditing IT processes aligned with ISO 9001, ISO 22301, and CMMI V3.0.
About the Role
This is a hands-on process consulting role, not a certification-only or theoretical position. The consultant will work directly with IT teams, business stakeholders, process owners, leadership, and auditors throughout the complete process lifecycle:
Assessment
Process Definition
Implementation
Audit
Responsibilities
Assessment
Conduct current-state and gap assessments against ISO 9001, ISO 22301, and CMMI requirements.
Assess IT process maturity and organizational readiness.
Review policies, procedures, SOPs, controls, KPIs, and governance.
Identify compliance gaps, risks, process weaknesses, and improvement opportunities.
Develop remediation plans and track corrective actions through closure.
Process Definition
Define and redesign IT processes aligned with applicable ISO and CMMI requirements.
Develop policies, procedures, SOPs, process maps, workflows, templates, checklists, and controls.
Define process ownership, roles/responsibilities, KPIs, SLAs, and governance.
Map processes and objective evidence to applicable ISO clauses and CMMI practice areas.
Implementation
Lead hands-on implementation of defined processes.
Work directly with IT teams and process owners to operationalize processes.
Facilitate workshops, process walkthroughs, and stakeholder sessions.
Implement metrics, monitoring, governance, and continuous-improvement mechanisms.
Support training, adoption, and organizational change.
Track implementation gaps and corrective actions through closure.
Audit & Compliance
Conduct internal audits and process compliance reviews.
Perform audit-readiness assessments.
Prepare teams and documentation for external certification and appraisal activities.
Collect and validate objective evidence.
Identify non-conformities and process deficiencies.
Perform root-cause analysis and develop corrective-action plans.
Support ISO certification audits and CMMI appraisal/readiness activities.
Qualifications
Strong and recent hands-on experience with ISO 9001, ISO 22301, and CMMI V3.0
Experience implementing processes in an enterprise IT environment
Experience conducting gap, maturity, compliance, and readiness assessments
Strong process documentation and audit-evidence development experience
Experience working directly with technical teams, process owners, leadership, and auditors
Strong communication, facilitation, documentation, and stakeholder-management skills
Ability to independently drive process assessment, definition, implementation, and audit-readiness activities
Preferred Skills
CMMI V3.0 training, appraisal, or implementation credentials
Location
100% onsite in San Francisco (SFO), CA. Candidates must be able to work onsite full-time.
This position requires recent, real-world implementation experience with the current/latest applicable ISO and CMMI requirements.
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.