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Job description
The Senior Business Analyst role is responsible for identifying, evaluating, and designing technology-based business solutions to solve complex business problems. They work closely with stakeholders and subject matter experts to understand business processes, workflows, data models, and other system artifacts. This role identifies opportunities for process improvement and system enhancements and is responsible for developing functional and technical specifications that define system requirements and articulate how systems will meet business goals. The incumbent is also responsible for applying system settings and options, as well as planning and executing testing to ensure new or modified systems meet business requirements. The incumbent is knowledgeable of software development lifecycle methodologies and has a strong understanding of system testing and quality assurance principles. They have experience with database management, SQL, web development technologies, and packaged software applications. They will conduct process modeling and requirements gathering and leverage this technical expertise to develop and evaluate third-party solutions or technologies that support business process improvements. The incumbent is responsible for ensuring that system documentation, such as process diagrams, data dictionaries, user manuals, and training materials, are accurate and up-to-date. They will also continually monitor system metrics such as uptime, response times, and error rates to drive system optimization and performance improvements.
Conduct requirements gathering sessions with stakeholders and subject matter experts to develop journey maps and personas to ultimately identify business challenges and opportunities
Analyze and document business processes, workflows, data models, and other artifacts to capture the current and future states of business systems
Develop functional and technical specifications for new or modified systems, processes, and procedures to meet business requirements
Partner with software developers, data analysts, and testers to ensure new systems or changes to existing systems meet the defined business requirements, are delivered timely, and within budget
Apply system settings and options to meet business goals supporting the planning and execution of system testing
Evaluate and recommend existing third-party solutions or technologies to support business process improvements
Continuously update and maintain system documentation to ensure accuracy and completeness, such as process diagrams, data dictionaries, user manuals, and training materials
Analyze system metrics, such as uptime, response times, and error rates, to recommend system optimization and performance improvements
Continuously monitor industry trends and emerging technologies to identify potential opportunities to improve existing business systems and processes
Conduct or support training sessions for end-users, as needed
This is not a remote position and will report to our Global Headquarters in downtown Cleveland, OH.
This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.
Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.
Education & Experience
Required
Bachelor's degree in Business Administration or Information Systems, or in lieu of a degree, at least 7 years of experience in the field of business systems analysis or IT (work experience or a combination of education and work experience in the field of business systems analysis or IT)
4-6 years of experience in business systems analysis and design with a deep understanding of software development methodologies
In-depth knowledge of business and technical operations, workflows, and procedures
Excellent analytical, problem-solving and decision-making skills
Excellent communication skills with the ability to convey complex information to non-technical stakeholders and vice versa
In-depth knowledge of tools, techniques, and leading practices related to data analysis, coding, and automation
In-depth knowledge of database structures and data management principles
Software Development Lifecyle (SDLC) Methodology
Business Requirement Gathering & Documentation
Software Testing & Quality Assurance Methodologies & Tools
User Acceptance Testing (UAT)
Process Modeling
Workflow Management
Data Analysis
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
Must be eighteen years or older
Preferred
Certified Business Analyst Professional (CBAP) or Certified in the Governance of Enterprise IT (CGEIT)
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.