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Job description
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This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$75,000.00/yr - $95,000.00/yr
IT Senior Support Engineer (MSP) – Local Remote NYC | $75K–$95K
If you’re an MSP engineer who loves autonomy, solving problems creatively, and working with a diverse mix of clients, this is a rare opportunity you’ll want to explore.
This cybersecurity-focused MSP operates with a unique blend of creative energy, technical excellence, and true freedom. The culture is built around trust, initiative, and continuous growth — no PTO tracking, paid ongoing training, and even a $1,000 home office setup credit . Engineers here are empowered to do their best work without micromanagement, and clients range from architecture firms to nonprofits to financial institutions.
The team is expanding its NYC presence and looking for a resourceful, well-rounded Tier 2/3 Sr. Support Engineer who is great with people, strong technically, and excited to work independently while still being part of a supportive team.
Senior Support Engineer Day to Day:
Provide remote and occasional onsite support across Mac & Windows environments
Troubleshoot hardware/software issues (workstations, mobile devices, peripherals)
Serve as a M365 Global Administrator and support the full Microsoft Suite including SharePoint, Exchange Online, Intune
Assist with cloud migrations (hybrid and full cloud)
Assist with light project work (network setups, server deployments, VoIP migrations)
What You Bring
Experience supporting both Mac & Windows in a professional setting (MSP preferred)
Experience assisting with cloud migrations
Experience configuring and supporting networks
Experience supporting M365 as a global admin
Local to the NYC metro area with reliable transportation for client visits as needed
$1,000 home office setup credit (chair, desk, monitors, etc.)
True autonomy — work from wherever you perform best
Flexible maternity/paternity leave
Unlimited PTO
401(k) with nonelective employer contributions (immediately vested)
Short-term & long-term disability
Paid certifications and professional development
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.