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Job description
Executech is seeking a Service Director to lead a technical service team, drive performance, and ensure operational excellence within a centralized support model. This role owns outcomes such as SLA, CSAT, utilization, and quality, while coaching engineers and managing escalation processes to safeguard client outcomes.
The position emphasizes continuous improvement, cross-functional collaboration with TAM/vCIO, Projects, and Security, and a metric-driven cadence for weekly reviews and quarterly
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Worksite address
spokane valley, WA, 99206, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.