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Job description
About Our Client
Are you a proven Service Delivery expert who can independently manage projects from contract to fulfillment, ensuring financial and operational success?
We are seeking an independent Service Delivery & Provisioning Specialist to own the deployment cycle for our customers, focusing on achieving "Right First Time" (RFT) and "On Time In Full" (OTIF) outcomes.
Responsibilities
Independently negotiate and own project timelines with customers, internal engineering teams, and vendors to ensure projects are delivered efficiently, and revenue is realized expediently.
Take responsibility for financial reconciliation; ensure accurate billing triggers are set in the CRM and lead the QA process for tasks handed off to Finance.
Manage routine operational vendor relationships critical for provisioning services and oversee monthly inventory audits and reconciliations autonomously.
Act as the primary communication lead with customers, providing transparent status updates and managing expectations throughout the contract-to-fulfillment process.
Effectively manage internal resource allocation to balance team workload and maintain a smooth delivery pace.
Requirements
3+ years of proven experience in Service Delivery, Customer Implementation, or Project Coordination within a technical services environment.
Documented ability to manage and optimize delivery towards RFT and OTIF metrics.
Strong grasp of financial processes, including billing triggers, revenue realization, and quality assurance checks.
Excellent negotiation skills and the ability to manage complex internal and external stakeholders independently.
Ready to elevate your career? Apply now!
Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency
Note: Our team will only reach out to you if your application is selected for further consideration.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.