About this opportunity
Express Employment Professionals - Cincinnati East lists this IT Service Technician opportunity in longview, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
General Summary:
IT Engineers are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 1 year of in the trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and needs strong guidance. The pace and demands in this environment are usually much greater than an "in-house" or “enterprise” position. This person should be prompt and/or know the importance of communicating next steps and "ETAs" to clients. This person should be skillful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, VMware, cloud infrastructure (M365 or Google Workspace), networking, VPN's, firewalls, backup systems and more. The more truly capable the engineer is in all these areas, the higher the utility value.
Pay Range:
Tier 1 - $24-29 – Associate Engineer
Tier 2 - $30-36 - Engineer
Tier 3 - $36-42 – Senior Engineer
Position Responsibilities:
Documentation of Client Networks
Small Projects
Assist Sr. Engineers on Larger projects
T&M service requests
Backup Maintenance
Configuration of standard mail and messaging clients including Outlook
Installation, configuration, troubleshooting and customization of Office 365 applications per customer's preferences
Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, and hard drives, smart phones and tablets.
Server – Experience preferred with Windows Server
Configure file, print and remote access services
Administration, including add/remove users and groups from both cloud and on-premises directory systems, configure file permissions, and check event logs
Configure and restore from backup
Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
Takes ownership of tasks and follows through to ensure complete resolution
Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
Ability to pay close attention to detail while performing technically detailed tasks
Ability to deal effectively with stressful situations
Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
Ability to provide accurate time estimates for how long a task will take
Understands that the success of individuals is measured by the success of their teams
Ability to quickly learn new technologies through the use of self-study materials and intuition.
Ability to articulate technical information clearly and simply to non-technical people
Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
Is self-motivated and can be self-directed when necessary
Enjoys sharing information, supporting others, and working on a team to achieve team goals
Knowledge, Skills, and Abilities:
Experience required with Windows desktop operating systems
Understanding of TCP/IP and troubleshooting Internet connectivity
Experience with routers and firewalls
Experience with multiuser technology environments (Remote Desktop Services, Citrix, virtual desktop infrastructure)
Understanding of relationship between routers, switches, patch panels and connecting nodes to a network
Understanding of DNS services
Working knowledge of non-Cisco firewall technologies - Sophos, Fortinet, WatchGuard
Working knowledge of wireless technologies - Controller vs controllerless, mesh technology, SSID management, signal encryption, dynamic VLAN, RADIUS authentication
Working knowledge of security fundamentals – endpoint protection, MFA, EDR/XDR, SOC/SIEM, phishing, threat management etc.
Credentials and Experience:
Engineer with two to four years’ experience
Minimum 2 years’ experience – Cisco or HP Switching, VLAN, Routing, Firewalling Support
Minimum 2 years’ experience - Mobile device support Android and Apple IOS
Minimum 2 years’ experience - Server Hardware Technologies (CPU/RAID/SAS/SSD/NVMe) Support
Minimum 2 years’ experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
Generates revenue to 3X W2
Has at least one certification. The following certifications are preferred: M365 Foundations or Associate, CCNA/CCDA/CCNP, Project+, Network+, Security+, Sophos Engineer.
Solid dependable engineer, follows directions and maximizes billing opportunities.
Consistently receives good client feedback
Associate Benefits
While working for Express, our associates can also become eligible for a variety of benefits:
Referral bonuses - $100 per employee referred after 80 hours worked.
Medical plan
Dental plan
Vision/eyewear plan
Prescription drug reimbursement
Short-term disability
Direct deposit
Sick Pay
Perks at Work – Save money with offers and discounts on everything from large or everyday purchases with popular merchants.
401(k) retirement savings plan
Life insurance
"All employment offers are contingent on the successful completion of a pre-employment criminal background check in compliance with all applicable federal and state laws.”
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Worksite address
longview, WA, 98632, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.