About this opportunity
Horizontal Talent lists this IT Solution Analyst opportunity in minneapolis, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Are you ready to play a critical role in keeping network operations running smoothly in a fast-paced 24x7 environment? This Service Availability Lead position focuses on change management, risk assessment, and major incident coordination to help support reliable service delivery and effective operational response.
Responsibilities
Review change requests in ServiceNow to confirm implementation plans, backout steps, approvals, peer reviews, and validation evidence are complete.
Participate in and help lead CAB, technical CAB, carrier maintenance, and related operational meetings.
Assess maintenance and upgrade activities for risk, communicate concerns clearly, and support timely decision-making.
Lead P1 incident bridges and coordinate technical teams through troubleshooting, remediation, and service recovery.
Deliver clear and concise updates to technical teams, business partners, vendors, and leadership during change and incident activity.
Partner with IT, engineering, operational technology, and technical operations teams to support consistent process execution.
Work in a dynamic environment with shifting priorities, frequent interruptions, and evolving operational needs.
Escalate issues and enforce process requirements when needed to protect service stability and operational readiness.
Skills
5–10 years of experience in change management, risk management, incident management, IT operations, or network operations preferred.
Experience in a 24x7 IT or network operations environment.
Strong knowledge of change and risk practices, with working familiarity in major incident response.
Technical understanding of network and IT operations to evaluate change completeness and identify potential risks.
Confident verbal communication and presentation skills for leading meetings and incident bridges.
Strong judgment, ownership, adaptability, and the ability to manage multiple priorities.
Ability to support a primary shift with flexibility for coverage as business needs require.
Preferred Skills
ITIL certification.
Hands-on experience with ServiceNow.
Prior experience leading CAB discussions or critical incident response.
Background supporting technical teams in a complex operations environment.
Experience working across cross-functional teams and communicating with a range of stakeholders.
We value diversity, equity, and inclusion as essential to building a strong, collaborative workplace. We welcome candidates from all backgrounds and perspectives who are passionate about contributing to a respectful and inclusive environment.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $31 - $64 per hour based on qualifications and experience.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.