IT Specialist (Network/Customer Support)

Summary

See below for important information regarding this job. Additional vacancies may be filled from this announcement.

Responsibilities

Serves as primary network administrator for one or more Local Area Networks.

Provides technical advice and training for application and equipment implementation.

Diagnoses system failures to isolate the source of the problem.

Serves as the senior IT Specialist for a DCMA hub site.

Resolves end-user problems on a variety of IT systems, including telecommunications, computer hardware, and software applications.

Qualifications

To qualify for an IT Specialist (Network/Customer Support), your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the competencies to successfully perform the duties of the position and is directly in, or related to, this position. To qualify for the NH-03 level, specialized experience must be at the NH-02 or GS-11 grade level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Providing user assistance in diagnosing a broad range of operating system, software, and network-related issues; Installing and updating network, software, and hardware components; and Advising management on security protocols to maintain system compliance and prevent unauthorized access. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.