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Job description
Job Description
Pacific Office Automation’s Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments.
Our TAMs act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management.
Skills, Knowledge, And Expertise
Our ideal candidate demonstrates a high level of emotional intelligence (EQ) and professional maturity, enabling them to build and maintain strong client relationships. They are adept at strategic thinking, guiding business leaders through complex IT decisions, and reframing challenges into actionable solutions.
The right individual is confident presenting to executives, skilled in IT strategy development, and capable of bridging the gap between technical requirements and business outcomes.
Qualifications Required
5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant
Proven experience with IT budgeting, strategic planning, and technology roadmap development
Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
Strong understanding of ROI analysis and cost-benefit justification for IT investments
Ability to translate complex technical concepts into business language
Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms
Strong aptitude for customer service and client retention
Excellent verbal, written, and analytical communication skills
Highly organized with the ability to manage multiple priorities effectively
Ability to remain composed and focused under pressure while managing client escalations
Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams
Qualifications Preferred
Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)
MSP experience strongly preferred
Familiarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMC
Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks
Relevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365)
Technologies
Microsoft Windows and macOS environments
Microsoft Windows Server / Active Directory
Microsoft 365 / Azure / Google Workspace
Microsoft SQL / Exchange Online
WatchGuard, SonicWall, Cisco, or similar firewall platforms
Remote Access: VPN, RDS
Virtualization: VMware, Microsoft Hyper‑V
Wireless: Aruba, WatchGuard, Meraki
Endpoint Security, EDR, and Cloud Backup solutions, SIEM
Location and Compensation
Location: On‑site position based in Seattle, WA (some travel throughout WA)
Compensation: $60,000‑$100,000 per year, depending on experience + Bonus eligibility
Benefits
Medical, Dental, Vision, and Life Insurance
401(k) with company match
Paid Time Off (Vacation, Sick Leave, Holidays)
Monthly Car Allowance
FSA/HSA Programs
Company events, recognition trips, and a collaborative team environment
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
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Worksite address
seattle, WA, 98127, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.