About this opportunity
Censys lists this IT Support Analyst opportunity in los altos, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Background
Censys is on a mission of helping companies identify, inventory, prioritize and remediate every risk on their attack surface. Our platform has a foundation in nearly a decade of academic research on large scale internet scanning. Our technology ingests billions of data points on devices, certificates, domains and websites daily, to provide our customers with unparalleled views into the darkest corners of their inventory. We’re a growing company with employees all over the world who believe innate curiosity and empathy enables a culture where we grow as professionals, solve the hardest problems in our industry, and have a lot of fun along the way.
Location
This is ahybrid role located in Los Altos, CA.
Role Summary
As anIT Support Analyst , you will be responsible for supporting Censys’ employees, devices, and software. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Censys teams and be a valued team member of a mission-driven technology company at an exciting time in its history. Reporting to the IT Analyst Team Lead, you will work closely together to support our most valuable assets - our people.
What you’ll do
Work closely in a medium-sized (150-200 person) company to support staff and their technology needs both in-person and remotely
Act as primary point of contact for in-office support involving hardware, Zoom Rooms, onboarding, etc.
Prioritize, address, and resolve employee requests via Zendesk, Slack, and Zoom
Onboard new employees in person and remotely
Assist in control implementations related to internal security assessments
Actively contribute to our internal knowledge base and provide continued training/support
Manage updates to our inventory management system
Lead the support and configuration activities for complex technologies
Work with the Security team to ensure organizational compliance with our regulatory requirements
Participate in an on-call rotation for critical after-hours requests
Ad hoc office management duties such as supporting deliveries, meal setup and cleanup, and other related responsibilities
Skills you’ll have
3+ years of experience supporting IT services and contributing to technology-driven business processes
Experience working with macOS, cloud-based technologies, and SaaS services (Google Workspace, Slack, Zoom, etc.)
Ability to make decisions, shift priorities, and manage time to meet changing and evolving needs
Strong problem-solving skills and ability to adapt & develop new technical skills as technology changes
Nice to have
Experience in a high-growth tech company
Experience supporting geographically dispersed team members in remote environments
Our target salary range for this role is between $97,000 - $120,000 USD + bonus eligibility and equity.
We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal opportunity employer.
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Worksite address
los altos, CA, 94024, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.