Job description
IT Support Engineer
The Role
Stability AI is seeking an IT Support Engineer to provide responsive, reliable technical support across our globally distributed organization. You will own day-to-day support requests and core IT processes, including onboarding, device provisioning, access management, endpoint administration, and asset tracking.
The ideal candidate combines strong IT fundamentals with a service-oriented mindset and an interest in emerging technologies such as generative AI, automation, AI agents, and Model Context Protocol (MCP). You will work independently to resolve technical issues, improve IT operations, and ensure employees have secure, reliable tools.
What You’ll Do
Provide timely technical support across hardware, software, identity, network, and cloud application issues
Own employee onboarding and offboarding, including device setup, account provisioning, and application access
Configure, deploy, secure, track, and maintain laptops and other IT equipment
Administer Okta, Google Workspace, Iru / Kandji , and other core workplace systems
Support identity and access management, SSO, MFA, endpoint security, and SaaS applications
Troubleshoot issues across macOS and Windows environments, with opportunities to support Linux
Maintain accurate asset inventory, access records, operational processes, and IT documentation
Resolve technical issues independently and escalate complex security or infrastructure matters when needed
Support access reviews, compliance initiatives, and incident-response activities
Identify and implement improvements to IT workflows, support processes, and the employee experience
Build basic automations and integrations that reduce manual work and improve operational efficiency
Partner with Security, People, Legal, Finance, and Engineering on company-wide initiatives
Evaluate and support emerging technologies, including AI productivity tools, agentic workflows, and MCP integrations
What You’ll Bring
Experience in IT support, desktop support, systems administration, or a related technical role
Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications
Experience administering Google Workspace and device-management tools such as Iru / Kandji, Jamf, or similar platforms
Working knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administration
Familiarity with platforms such as Okta, Slack, Zoom, Atlassian, and GitHub
Strong troubleshooting skills and the ability to independently manage issues through resolution
Clear written and verbal communication skills
Strong attention to detail and the ability to manage multiple requests and priorities
A security-conscious, service-oriented approach to supporting employees
Interest in generative AI, automation, and emerging workplace technologies
Nice to Have
Experience supporting a globally distributed or remote workforce
Familiarity with Linux, AWS, or Google Cloud environments
Experience with APIs, scripting, or workflow automation using Python, JavaScript, or similar tools
Familiarity with IT ticketing systems, asset-management platforms, and knowledge bases
Experience supporting SOC 2, ISO 27001, access reviews, or similar compliance activities
Experience working within an AI, machine learning, research, or developer-focused organization
Exposure to internal AI assistants, MCP integrations, or agentic workflows
Equal Employment Opportunity
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.
Compensation
The annual salary range for this role is $85,000–$120,000 USD, plus equity and benefits. The final offer will depend on experience, skills, and the level at which the candidate is hired.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.