About this opportunity
Franklin Fitch lists this IT Support Engineer opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Opportunity to join a global organization where technology drives every operation. In this hands‑on role, you’ll support both onsite and remote users across multiple regions, combining day‑to‑day IT support with infrastructure management and small project delivery.
What you’ll do:
Provide 1st and 2nd line support for hardware, software, and network issues across Windows, Mac, and mobile devices
Support LAN, WAN, Wi‑Fi, and cloud‑connected devices in a hybrid environment
Deploy, configure, and maintain desktops, laptops, printers, and other endpoints
Assist with Microsoft 365, Intune, and modern endpoint management tools
Deliver guidance and training to users on IT systems, processes, and best practices
Help implement new systems, upgrades, and technology rollouts
Contribute to process improvements and take ownership of small to mid‑scale IT projects
What we’re looking for:
Proven experience in 1st/2nd line IT support
Comfortable with modern Windows and cloud‑based environments
Familiarity with endpoint management, mobile device management, and hybrid systems
Good troubleshooting skills across hardware, software, and networking
Ability to work independently while collaborating with a global team
A proactive mindset with a willingness to suggest and implement improvements
This is a great opportunity for an IT professional who enjoys variety, values autonomy, and wants to work with modern technology in a global environment.
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.