About this opportunity
IDR, Inc. lists this IT Support Engineer opportunity in brentwood, Tennessee. Review the employer’s description below for duties, qualifications and application requirements.
Job description
IDR is seeking an IT Support Engineer to join one of our top clients for a remote opportunity. This role involves providing technical support for SMB clients, managing on-site and remote troubleshooting, and maintaining client relationships within a flexible work environment. The organization is a managed services provider specializing in diverse technology stacks for small to medium-sized businesses.
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Position Overview for the IT Support Engineer :
Act as the primary technical resource for SMB clients, resolving various hardware, software, and network issues.
Provide remote support with occasional onsite visits in Williamson County.
Manage firewalls, Windows servers, Active Directory, Office 365, and other endpoint devices.
Collaborate with a corporate technical team to escalate and resolve complex challenges.
Maintain excellent client communication and ensure service level agreements are met.
Requirements for the IT Support Engineer :
Experience supporting Windows-based servers, desktops, and networking.
Familiarity with Active Directory, Office 365, and basic firewall management (Fortinet preferred).
Strong troubleshooting skills, including network issues and hardware repairs.
Excellent communication skills, professional presentation, and client-facing ability.
Must be local to the Nashville metropolitan area, with the ability to travel to onsite client locations as needed.
MSP experience is a plus.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization. xhqgsiq
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
Worksite address
brentwood, TN, 37027, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.