About this opportunity
Manna Air Delivery lists this IT Support Lead opportunity in tulsa, Oklahoma. Review the employer’s description below for duties, qualifications and application requirements.
Job description
At Manna, we're changing how the world receives things - by taking delivery to the skies.
Our mission is simple but ambitious: to make high-speed suburban delivery affordable, green, and safe. We design and build our own aviation-grade drones that deliver food, coffee, groceries, and more directly from local stores and vendors to people's doors in just a few minutes.
We're a team that Drive with Impact, are Safety Focused, and knows that the best ideas come from Team Players who show up as their Authentic Selves. We move fast, we are passionate about what we do, and we're always pushing a growth mindset to be better in everything we do.
If you want to build world-changing technology with real-world impact (and have a bit of fun while doing it), you'll love it here.
Welcome to Manna - where we deliver the future.
Role Purpose
We are hiring an IT Support Lead to own IT support and infrastructure for Manna's growing U.S. operations.
Based on-site in Tulsa, Oklahoma, you'll be the primary local point of contact for hardware, software, network and systems issues. You'll work closely with Manna's central IT Ops team in Ireland, acting as the on-the-ground extension of the team and implementing IT standards locally.
Unlike a traditional queue-based support role, this position is about building strong local knowledge — understanding each site, its people, equipment and operational needs well enough to resolve issues quickly and prevent repeat problems.
As new U.S. sites come online, you'll play a key role in getting them set up consistently and reliably.
This is also a player-manager role. Alongside hands‑on technical work, you'll manage a small on‑site team as our U.S. operations grow, setting priorities, mentoring junior support staff and coordinating contractors and vendors for site‑specific work.
What You'll Be Responsible For
Own day-to-day IT support across Manna's site in Tulsa, Oklahoma, acting as the first and primary point of contact for hardware, software, network, and systems issues
Manage and mentor a small on-site IT support team, setting daily priorities and providing hands‑on people leadership as U.S. headcount grows
Deploy, configure, and maintain standardized site infrastructure kits (networking gear, edge/jump-box devices, security cameras, UPS units) as new U.S. sites come online — with this role feeding back field insights to help shape them via Central IT
Set up and maintain user accounts, provision hardware, and manage endpoint security in line with Corporate IT standards
Diagnose and resolve network, connectivity, and cellular/site‑link issues, escalating to Corporate IT in Ireland when specialist input is needed
Coordinate with local vendors, ISPs, and contractors on-site, and manage hands‑on troubleshooting that can't be done remotely
Document site environments, equipment inventories, and recurring issues so knowledge doesn't sit with one person
Surface opportunities to strengthen IT security and operational resilience across U.S. sites, working with central IT Ops to implement agreed changes
Work cross‑functionally and across time zones with Manna's central IT Ops team in Ireland, executing the direction it sets and feeding field insights back to the IT Infrastructure leads.
Prioritise and execute tasks independently in a high‑pressure, fast‑scaling environment with minimal day‑to‑day supervision
Requirements
5+ years in IT support, systems administration, or infrastructure roles, including experience working independently or leading site‑level IT
Strong track record supporting both Windows and macOS environments
Solid networking fundamentals — routing, switching, VPNs, and troubleshooting connectivity issues, including cellular/mobile‑data links
Experience with Unifi (access points, switches, gateways) and general hands‑on hardware experience (HP, Dell)
Familiarity with Microsoft 365 (Exchange Online, SharePoint, Teams) administration
Comfortable managing edge devices (e.g. Raspberry Pi or similar) for remote monitoring and jump‑box access
Knowledge of AWS, particularly identity/access services (e.g. Cognito), is a strong advantage
Excellent communication skills, with the ability to work effectively across time zones with a remote parent IT team
Willingness to travel to other U.S. sites as the operation grows
Comfortable being the senior technical presence on‑site, with sound judgment on when to resolve locally versus elevate
Prior experience managing or mentoring a small technical team, comfortable balancing hands‑on support work with day‑to‑day people leadership
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Worksite address
tulsa, OK, 74145, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.