About this opportunity
Connection lists this IT Support Manager — Lead Help Desk & Service Delivery opportunity in city of glens falls, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Connection seeks an IT Manager, Support to lead the IT Help Desk, directing daily operations, service delivery, and KPI reporting. You will mentor staff, optimize workflows, and partner with HR and IT leadership to improve onboarding and technology adoption.
Requirements include 8+ years in IT Support, 3+ years supervisory experience, a Bachelor’s degree in Information Technology or equivalent, strong Windows and Microsoft 365 skills, Active Directory, and experience with ticketing systems.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.