About this opportunity
Koud lists this IT Support opportunity in miami, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
A Koud está em busca de um(a) Suporte de TI para atuação em um de nossos clientes.Koud is looking for a IT Support to work with one of our clients.
Responsibilities:
Support and Maintain organizational computers systems, desktops, peripherals, and mobiles devices;
Installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment;
Troubleshooting problem areas in person e by telephone.
Assistance to the end-user anytime Assists with testing of clinical applications with users and appropriate applications teams;
Investigates problems between applications and other interfaced systems and instruments;
Assists in coordination with vendors on break/fix issues (vendor installs, monitors and maintains all remote software systems);
Provide tier 1, 2 and 3 level technical support to end users and clients;
Respond to tickets in the JIRA, Zendesk and Service Now Ticketing Systems;
Monitor the JIRA, Zendesk and Service Now ticket queues for issues and/or requests submitted by end users or management. Tickets ranging from hardware/software issues, software installation requests, and network resource access;
Ticket/request escalations to the correct division/dept. for completion or resolution;
End user desk side support for Windows OS operating systems-based systems;
Software management, diagnostic testing, and the utilization of remote-control tools used to troubleshoot and find a solution to various issues experienced by end user;
Hardware asset break/fix, warranty coverage processing;
Asset management and control;
Supporting MS office 365 applications.
Required Skills:
Living in New York, Miami/FL, Houston;
Experience in IT Support;
Experience with MS office 365;
Experience with JIRA, Zendesk and Now Ticketing Systems;
Infrastructure;
Windows Server 16, 19, and 22 Operation Administration
Managing and providing support for SSM
Azure AD – Intune, MDM, and MAM
Apple Business Manager (non-priority)
Dynamics;
Desktop Support;
Cisco ISE;
Exchange – Administration and support (mobile and desktop);
CUCM Support;
IPC Support: Ticket routing to Brazil team and troubleshooting;
Inspira;
Confluence;
Citrix Desktop;
Proofpoint: Read-only access but ability to troubleshoot;
Creation of groups in SharePoint (administrative skills needed for Texas);
Inventory management;
Print server administration (Sharp and Papercut);
Cisco AnyConnect VPN and GlobalProtect;
Cisco teleconference;
Monitoring: Grafana;
Finance applications: Bloomberg, Net x 360, and Market Axess
Also using:
Forcepoint and CrowdStrike
Fluent in English.
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Worksite address
miami, FL, 33222, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.