About this opportunity
Kraft & Kennedy lists this IT Support Specialist opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
Job Description
The Support Practice Group of Kraft Kennedy is seeking applicants for full- time position on site Desktop Support Specialist
The schedule is
Monday to Friday 8:30 am to 5:30 pm central time
You must be located in the Chicago area to be considered for this position.
The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part of Kraft Kennedy's Managed Services offering.
This position reports to a Team Leader and will work closely with co-workers, senior technical staff and other support staff in this collaborative, highly active, engaging environment. Make a difference for our clients and grow your technical skills in the process.
Responsibilities
· Provide support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
· Provide on-site assistance to clients.
· Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
· Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
· Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
· Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
· Provide regional local on-site client support, as necessary.
The base pay for this position has a salary range of $ 55,000 to $65,000. The actual salary offer will take in to
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.