Job description
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. Our products combine practical business workflows with intuitive technology designed for everyday use.
We are looking for an Entry-Level IT Support Specialist to help our team resolve day-to-day technical issues and keep employees productive in a remote working environment. You will provide first-line technical support, troubleshoot common hardware and software issues, manage support requests, and help maintain clear internal IT documentation.
This role is designed for someone who enjoys solving technical problems, helping others, and building their IT skills in a growing technology company.
WHAT YOU WILL DO
Provide first-line technical support to employees
Respond to IT support requests and troubleshoot common issues
Assist with software, account, access, and connectivity problems
Support employee onboarding and offboarding from an IT perspective
Help configure and troubleshoot laptops, peripherals, and other workplace technology
Manage and document support requests and their resolution
Escalate more complex technical issues to the appropriate team
Maintain internal IT documentation and troubleshooting guides
Help manage software access, user accounts, and basic permissions
Support routine software and device setup
Identify recurring technical issues and suggest improvements
Help maintain an organized and reliable remote IT environment
WHAT WE ARE LOOKING FOR
0–2 years of experience in IT support, technical support, help desk, or a related role
Basic understanding of computers, operating systems, networks, and common software
Strong troubleshooting and problem-solving skills
Patient and service-oriented approach to supporting users
Strong written and verbal English communication skills
Ability to explain technical issues clearly to non-technical users
Good organizational skills and attention to detail
Willingness to learn and take ownership of issues
Comfortable working independently in a remote environment
NICE TO HAVE
CompTIA A+, Google IT Support, or similar certification
Experience with Windows and macOS
Familiarity with Microsoft 365 or Google Workspace
Experience with Jira, Zendesk, or other ticketing systems
Basic understanding of identity and access management
Familiarity with remote-support tools
Previous experience supporting a remote or distributed team
COMPENSATION AND BENEFITS
$48,000–$62,000 annually, depending on experience, qualifications, and overall fit for the role.
CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process.
HIRING PROCESS
Application review → introductory conversation → practical discussion → conversation with the team/manager → offer.
We aim to keep the process focused and respectful of your time, with clear communication throughout the process.
EQUAL OPPORTUNITY
CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
If you need an accommodation at any stage of the hiring process, please let us know and we will work with you to make the process accessible.
Location: Remote
Salary Range: 48,000 - 62,000 USD (gross, annually)
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.