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Job description
IT Support Specialist
National Association of Counties (NACo), representing America’s 3,069 county governments with 40,000 elected officials, 3.6 million county employees and more than $660 billion in annual investments, seeks an IT Support Specialist.
Base Pay Range
$55,000 – $60,000 per year
Responsibilities
Manage, research and provide recommendations for general technology equipment procurement
Handle onboarding/offboarding of technology equipment for users
Maintain the Active Directory and Microsoft Intune Environment
Assist the Senior Infrastructure Engineer to manage the Active Directory users and computers accounts
Assist the IT Team in managing Office 365 by assigning licenses, maintaining users and groups, and maintaining the shared mailbox
Manage the Helpdesk system and ensure tickets are handled in a timely fashion
Assist the IT Team to manage and execute the phishing program strategy and provide regular reports to IT management
Ensure that NACo meeting spaces AV equipment is operational
Provide support for computer accessory devices including monitors, printers, iPads, and laptops.
Provide operational support to NACo Conventions and other NACo meetings.
Maintain and monitor technology policies, checklists, standard operating procedures for changes
After hours rotation work required (i.e. implementation, updates, upgrades, emergency situations).
Other duties as assigned
Knowledge, Skills and Abilities
Degree in Information Systems, related field or three years equivalent working experience preferred
Attention to detail and timeliness
Basic knowledge in Active Directory and Office 365
Working Conditions
In office
Salary Range: $55,000-$60,000 base
Application Procedure
Interested in joining our team? Apply on our NACo Career Center Page.
EEO & Diversity Statement
NACo is committed to fostering a diverse environment and is proud to be an equal opportunity employer. Our jobs are open to all applications regardless of race, color, sex, gender, sexual orientation, age, religion, national origin, marital status, pregnancy, disability, military status, or any other basis prohibited by federal, state, or local law. We embrace and respect our diversity of experience, heritage, and thought and strive to cultivate an equitable workplace. As outlined in our Values and NACo Norms, we pursue our mission through a ONE NACo mindset of genuine care, empathy, and respect for each other, our partners, and our members.
Teammates of NACo enjoy a fun and challenging environment with a wide range of competitive benefits, including comprehensive medical, vision and dental insurance; generous paid leave and federal holidays; transportation subsidy; tuition assistance; 401(k) match, pension plans, group life insurance, voluntary payroll deduction for pet insurance and credit union membership, and short/long term disability coverage including applicable parental leave and Public Service Loan Forgiveness Program.
We are passionate about advancing excellence in public service to help people and places thrive across America. Join us as we advance excellence in public service to help our local communities thrive.
Additional Information
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Public Policy Offices
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.