About this opportunity
R.E. Michel Company, LLC lists this IT Support Tech- Tier II opportunity in glen burnie, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title: IT Support Tech, Tier II
Full Time / Non-Exempt
Location: Glen Burnie, MD
Reports To:Support Center Supervisor
General Summary:
IT Support Tech, Tier II will be responsible for supporting Tier 1 staff, desktop hardware, software, phones, and peripherals, applying technical knowledge to identify and resolve escalated trouble tickets. This position will be responsible to support a variety of IT-related systems.
General Responsibilities:
Provide remote and onsite advanced troubleshooting support to end-users.
Troubleshoot network connectivity issues for onsite and remote locations.
Serve as an escalation point for all unresolved Tier I support issues.
Assist with the rollout of new systems, applications, and desktop images.
Provide a high level of customer service to all end users.
Communicate with end-users as required, keep users updated on support progress, and notify them once the issue has been resolved.
Support Windows 10, iOS, Android, and some Mac OS
Troubleshoot, maintain, repair, upgrade and install various desktop computer hardware, printers, phones, and other equipment.
Set up and support hardware, software, network access, telephones, and other equipment for new hires and existing employees.
Ability to handle high call volumes
Ideal Candidate: Knowledge of the Windows 10 desktop operating system.
Experience with Windows Active Directory.
Knowledge of Microsoft Office.
Experience with supporting remote users.
Experience with IBM iSeries/AS400/P21.
Experience with thin clients
Intermediate understanding of computer networks
Excellent Customer Service
Strong Troubleshooting Skills
Dependable.
Detail Orientated.
Experience with supporting remote users.
At least 2 years experience in the same or related field.
Pre-Employment screening is required.
What is R.E Michel Company?
The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts and supplies. We operate in more than 300 locations with employees who service our customers with pride!
Why Work for Us?
We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field sales people to our corporate support staff, they represent the finest professionals in the industry.
Interested in learning more about R.E. Michel Company? Listen to what our employees have to say by visiting: P8qN13teMPs
R.E. Michel Company Benefit Package Includes: Medical Insurance
Dental Insurance
Vision Insurance
Prescription Plans
Wellness Discounts through Blue365
Access to 24-Hour Nurse Advice Hotline
Employee Assistance Program
401(k)
Life and AD&D Insurance
Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
Short- and Long-term disability
Critical Illness/Accident Insurance/Hospital Indemnity Insurance
Employee Discount
Employee Uniform Program
Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!
Access to LifeMart- Discounts on Hotels, Apple Products and MORE!
Career Advancement Opportunities & On-site training courses
Weekly Pay- Every Friday
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.