About this opportunity
CSC lists this IT Support Technician Internship opportunity in wilmington, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Technical Support Analyst
Any CSC office (Wilmington, DE/Tallahassee, FL/Springfield, IL/Logan, UT/Lewisville, TX)
The Technical Support Analyst position within the support organization is primarily responsible for working with financial customers to help with inquiries related to the Lien Perfect for Lenders software and products. The Technical Support Analyst develops a high-level knowledge of the Lien Perfect products and couples that with technical knowledge of Microsoft enterprise systems and related information technologies to validate customer questions and triage customer inquiries.
The Technical Support Analyst primary role is to respond to all customer inquiries regardless of the inbound support channel: online case, phone, email, chat, etc. This role will occasionally require overtime, including weekends based on customer inquiry trends/needs. Travel is not typically required for this position.
Provide technical case support (all channels) for all Lien Perfect customers and other internal CSC teams using the then-current tools available to the Support organization.
Collaborate with a distributed team, including development, quality assurance, project management, and product management teams to support quality software in a fast-paced environment.
Work independently and with minimal supervision, making sound decisions based on previous experience and with an understanding of the Lien Perfect products and customer base.
Document all customer issues in the CSC case tracking system and assign or document appropriate solutions to the customer issue.
Provide appropriate solutions to all customer inquiries.
Review knowledge base solutions to ensure overall quality of our knowledge base and online support capabilities.
Perform release testing, as required, of customer scenarios both prior to and after a new Lien Perfect product release. Testing is a shared responsibility, including triage of new product releases and identifying potential required software enhancements.
Assist on various projects as assigned.
Relevant software or customer service support experience.
High standards of customer service and support, honesty, and integrity.
Proficiency with Microsoft products.
Ability to accurately and completely document case information into the CSC case tracking software.
Able to work appropriate hours to complete tasks, meet goals and support required travel.
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. That’s why we are the leading provider of business administration and compliance solutions.
Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.