About this opportunity
Guitar Center lists this IT Support Technician, Level 1 opportunity in kansas city, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Guitar Center IT Support Technician Level 1
At Guitar Center, we believe in the power of music and the technology that supports it. With over 300 stores nationwide and a growing network of support centers, we're committed to delivering a seamless experience for musicians, associates, and partners alike. Our IT team plays a vital role in keeping our systems running smoothly and our teams connected.
We're looking for a tech-savvy, customer-focused IT Support Technician Level 1 to join our Help Desk & End User Support Team. In this role, you'll serve as the first point of contact for IT-related issues across Guitar Center's nationwide operations. You'll provide front-line support, diagnose technical problems, and help keep our teams equipped and running. If you're passionate about solving problems, love working with people, and thrive in a fast-paced environment — we want to hear from you!
Responsibilities:
Respond to incoming IT support requests via phone, email, chat, and ticketing system
Troubleshoot Tier 1 technical issues related to hardware, software, and account access
Guide users through diagnostic and resolution steps for various systems, including POS
Track and document support activity in our incident management system
Maintain and manage employee system access and credentials
Coordinate hardware replacements and installations across store locations
Escalate complex issues to specialized IT teams when necessary
Contribute to documentation and knowledge base articles for team use
Stay up to date on internal systems, tools, and best practices through training and collaboration
To join our band, you'll need the following experience:
Qualifications & Experience:
High School Diploma or GED (required)
2+ years of experience in technical support or customer service, or equivalent (e.g., CompTIA A+)
Proficiency with Windows and MacOS environments, Microsoft Office, and basic IT hardware
Excellent communication skills, both written and verbal
Ability to manage multiple priorities in a high-volume support environment
Strong problem-solving skills and attention to detail
Willingness to work evening/weekend hours as part of a rotating on-call schedule
Bonus Points If You Have:
A+ Certification or Microsoft-related credentials
Experience supporting POS systems or retail environments
Familiarity with incident management and ticketing systems (e.g., ServiceNow, Jira)
Key Competencies:
Analytical Skills: Ability to interpret data and extract insights to improve business performance
Collaboration: Proven ability to work cross-functionally and build productive relationships
Customer Focus: Prioritizes the user experience in all support processes
Interpersonal Communication: Communicates clearly, courteously, and effectively across diverse audiences
Initiative: Proactively identifies and addresses problems; driven by continuous improvement
Organizational Skills: Manages time and priorities effectively, with strong attention to detail
Performance Management: Committed to ongoing skill development and goal achievement
Technology Skills: Competent in navigating relevant systems and tools to meet business needs
Pay Rate: $46,000 - $57,783/yr. dependent on background and experience.
Schedule - 11am-8pm (either Wed.-Sun or Saturday - Wednesday) Must include both Saturday and Sunday and 3 other days during the week.
While this job description outlines primary responsibilities, it is not a comprehensive list of all tasks. Duties may change or new responsibilities may be assigned as business needs evolve.
With a career at Guitar Center, you become part of the world's largest multichannel musical instrument retailer. Whether at our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees have a common goal: to help people find their sound and fill the world with more music.
Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job?related requirements.
Worksite address
kansas city, MO, 64101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.