Job description
WheelHouse IT is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and customer service to businesses nationwide. We are seeking a motivated and customer-focused Tier 1 Support Technician to join our Service Desk team in a contract-to-hire capacity. Must be based in the US.
This is an excellent opportunity for someone with MSP experience who enjoys troubleshooting technical issues, supporting end users, and growing their IT career in a fast-paced environment.
Location Requirements
This position is open to remote candidates residing in the United States, excluding WA, CA, AK, NV, CO, and OR. Preference will be given to candidates located in Midwest states and Central Time Zone areas..
Compensation
$18-$20 per hour
Contract-to-hire opportunity
Potential for permanent employment based on performance and business needs
What You'll Do
As a Tier 1 Support Technician, you will serve as the first point of contact for our clients, providing technical support and delivering an exceptional customer experience. You will troubleshoot and resolve a variety of technical issues while working closely with senior technicians and engineers when escalation is required.
Responsibilities
Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment
Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues
Support LAN/WAN connectivity and network infrastructure
Document all work performed within the PSA system, ConnectWise experience desired.
Escalate complex issues appropriately while maintaining ownership of the client experience
Assist with client onboarding, deployments, and technical projects as needed
Support cloud-hosted and customer-managed environments
Deliver professional, responsive, and customer-focused service
Required Qualifications
Minimum 1 year of Managed Service Provider (MSP) experience required
Minimum 1 year of technical support experience
Experience supporting:
Microsoft 365
Windows desktop operating systems
Active Directory
Network connectivity and troubleshooting
Strong customer service and communication skills
Ability to manage multiple priorities in a fast-paced environment
Strong troubleshooting and problem-solving abilities
Reliable internet connection and dedicated workspace for remote work
Preferred Qualifications
CompTIA A+, Network+, or equivalent technical training
Experience with ConnectWise Manage or similar PSA platforms
Experience with ConnectWise Automate, LabTech, or similar RMM tools
Familiarity with:
Server hardware
RAID configurations
iLO/DRAC management
Backup and disaster recovery solutions
Bare metal restores
SSL certificates, domain registrars, and web hosting providers
Why WheelHouse IT?
At WheelHouse IT, you'll join a collaborative team that values growth, accountability, continuous learning, and exceptional client service. You'll gain exposure to a wide variety of technologies and environments while building a strong foundation for your IT career.
If you're looking for an opportunity to grow within a supportive MSP environment and turn a contract role into a long-term career, we'd love to hear from you.
Apply today and become part of the WheelHouse IT team.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.