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Job description
Job Description Job Description Position Purpose
Monitor existing IT systems. Perform troubleshooting when needed by using knowledge to find solutions to common and specialized issues. Act as a link between end-users and higher-level support. Manage and assist with special projects as assigned. Assist IT Technical Services personnel in various roles as needed.
Job Scope
Essential Functions
Coordinate end-user computer operating system upgrades.
Assist Senior Network Manager with Exchange and Active Directory when needed.
Assist Senior Systems Security Analyst with ongoing PCI compliance tasks and annual "PCI Report on Compliance".
Assist Director of Technical Services with disaster recovery processes and documentation.
Assist with software and hardware configurations when needed.
Assist with troubleshooting, repairs and data restoration when necessary.
Manage corporate hardware and retain an inventory of spare equipment. Document available hardware including specifications, software versions, age of equipment, etc.
Verify that all critical devices are backed up on a regular basis.
Ancillary Functions
Complete special projects as assigned.
Assist Technical Services teammates as needed.
Qualifications and Skills Required
B.S. level or its equivalent and continuing education related to the position
3-4 years of related experience with demonstrated achievements and progressive responsibilities
Thorough knowledge of IT functions, data communication theory and practical application
Strong analytical, project management, and communication skills
Working Conditions
Normal office environment
Education Equivalency
High School diploma or GED plus 4 years of related experience
AS/AA degree plus 2 years of related experience
Worksite address
henderson, NC, 27537, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.