About this opportunity
Whatnot lists this IT Systems & Ops Engineer opportunity in los angeles, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
🚀 Join the Future of Commerce with Whatnot!
Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, Poland, and Australia, we’re building the future of online marketplaces –together.
From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.
And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.
Role
As our IT Support Engineer, you will be the frontline owner of our IT support experience, managing the daily support queue while providing local hub coverage for our (location) office. This role combines hands‑on user support with systems administration, process improvement, and automation—ensuring employees have seamless access to tools and support from onboarding through offboarding.
You’ll work closely with senior IT engineers and cross‑functional stakeholders to maintain high service standards, enforce SLAs, and contribute to strategic initiatives like our JSM migration, Gleanbot AI deployment, and device enforcement.
As Our IT Support Engineer, You Will
Own and manage the IT support queue in Jira Service Management, ensuring SLA compliance and high customer satisfaction scores
Administer user accounts and access across Okta, Google Workspace, Slack, Zoom, and other corporate applications
Execute employee onboarding and offboarding processes with attention to security, compliance, and user experience
Provide local IT support for office employees including in‑person troubleshooting, conference room setup, and hardware support
Build workflow automations in JSM, Okta Workflows, and iPaaS tools to reduce manual work and improve efficiency
Create and maintain IT documentation, SOPs, and knowledge base articles for self‑service
Travel periodically to other offices or company events to provide onsite support
Partner with cross‑functional teams (Security, Finance, Marketing/Events, People) to ensure exceptional employee IT experience
Contribute to IT projects and strategic initiatives while maintaining day‑to‑day support excellence
You
Curious about who thrives at Whatnot? We've found that low ego and a growth mindset, while leaning into action, details, and impact goes a long way here.
Join our growing IT team! You will work cross‑functionally with our Security, Finance, Marketing/Events, and People teams, as well as stakeholders across the company to ensure we are providing all employees with an exceptional experience from onboarding to offboarding, enabling them with the appropriate hardware and software to effectively do their job.
You should have strong internal customer support skills, excellent problem‑solving abilities, and a knack for working cross‑functionally in a fast‑paced, multi‑project environment. Our ideal candidate will bring hands‑on technical experience with the tools listed below, as well as the curiosity and adaptability to learn new ones.
Required Experience & Skills
Hands‑on Okta administration including user provisioning, SSO configuration, group management, and app assignments
Google Workspace administration including user management, groups, Drive administration, and security settings
Jira Service Management (or similar ticketing platforms like Zendesk, Freshservice, ServiceNow) with demonstrated SLA management
Slack and Zoom administration for user management and configuration
Strong understanding of onboarding & offboarding processes with ability to translate business needs into technical requirements
Proven ability to meet and maintain SLAs in a support queue environment
Experience building automations in workflow tools (Okta Workflows, Zapier, Make, or similar iPaaS platforms)
macOS support expertise including troubleshooting, configuration, and user training
Understanding of identity and access management concepts (SSO, SAML, SCIM, OAuth)
Strong written and verbal communication skills for user‑facing support across all levels including executives
Detail‑oriented with excellent organizational and documentation skills
Preferred Experience
Familiarity with access management platforms like Lumos
Experience with MDM systems (Kandji, Jamf, Intune) and device compliance
Knowledge of security and privacy tools (Verkada, Nightfall, Proofpoint preferred)
Understanding of networking basics including Wi‑Fi troubleshooting, VPN, cloud‑based SD‑WAN (Cisco Meraki)
Experience with Atlassian products (Jira, Confluence)
Prior work in fast‑growing tech companies or startups
Experience supporting remote and distributed teams
Benefits
Flexible Time off Policy and Company‑wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home SupportHome office setup allowance
Monthly allowance for cell phone and internet
Care benefitsMonthly allowance on both food and wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: $120K - $140K
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.