About this opportunity
SGS Technologie lists this IT Tech Support/HelpDesk- Only W2 and Locals Only opportunity in export, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
US Citizens and Green card holders would be considered only on W2.
We are looking for a Deskside Support Technician to provide hands-on technical support for end users. The ideal candidate will be responsible for troubleshooting and resolving issues related to desktops, laptops, printers, and other IT hardware/software in an onsite environment.
Key Responsibilities
Provide onsite deskside support to end users for desktops, laptops, and peripherals
Diagnose and resolve hardware and software issues on Windows systems
Install, configure, and troubleshoot printers (local & network printers)
Perform system setups, imaging, OS installations, and upgrades
Troubleshoot issues related to MS Office, Outlook, email, and common business applications
Replace faulty hardware components (RAM, hard drives, keyboards, monitors, etc.)
Provide support for basic networking issues (LAN, Wi-Fi connectivity, VPN access)
Log, track, and resolve incidents using a ticketing system
Escalate unresolved issues to appropriate teams when required
Maintain IT asset inventory and documentation
Ensure adherence to IT policies and security standards
Required Skills & Qualifications
Strong experience in desktop & laptop troubleshooting (Windows 10/11)
Hands-on experience with printer setup, configuration, and troubleshooting
Good understanding of hardware components and peripherals
Experience with Active Directory (password resets, user unlocks, basic group management)
Knowledge of ticketing tools (ServiceNow, Remedy, Jira, etc.)
Basic understanding of networking concepts (IP, DNS, DHCP)
Excellent customer service and communication skills
Ability to work independently in an onsite environment
Preferred Qualifications
IT certifications (CompTIA A+, Network+, or similar)
Experience supporting corporate or enterprise environments
Exposure to SCCM, Intune, or endpoint management tools
Soft Skills
Strong problem-solving abilities
Patience and professionalism while supporting end users
Ability to manage multiple tasks and prioritize effectively
Worksite address
export, PA, 15632, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.