waypointjobs

Charlotte, North Carolina

ITIL Supervisor: ITSM & Service Delivery Lead

northern, KY

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Job description

Charlotte Area Transit System (CATS) is seeking an ITIL Supervisor to oversee ITSM practices across the Technology Department. You will manage incident, change, and asset governance, and lead a team ensuring reliable and auditable service operations across enterprise and OT environments.

The role collaborates with Infrastructure, Applications, Cybersecurity, and PMO teams to implement standardized governance, reporting, and continuous improvement in a growing technology organization.

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