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Job description
Terumo Blood and Cell Technologies is seeking an IT Service Management (ITSM) Analyst to act as system administrator, configuration analyst and SME for the ITSM tool. You will support development, maintenance and KPI reporting for ITSM processes, partnering with stakeholders to drive continuous improvement.
The role involves reviewing and improving ITSM processes across areas such as Incident, Change, Problem and Knowledge management, training IT staff, and delivering regular status reports.
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Who can apply
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