About this opportunity
ACS Consultancy Services lists this Ivanti ITSM Developer opportunity in atlanta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title : Ivanti ITSM Developer
Location : Atlanta, GA (Remote)
We are currently seeking candidates who meet the following qualifications:
Required Qualifications
Hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.
Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.
Experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus; at least one of these platforms may be considered in lieu of Ivanti experience.
Experience working in Agile/Scrum, CI/CD, or DevOps delivery models.
Preferred Qualifications
Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model.
Experience with project/package development, version management, environment promotion, and release practices for low-code platforms.
Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred.
ITIL certification is preferred.
Additional Competencies
Strong analytical, troubleshooting, and problem-solving skills.
Strong written and verbal communication and stakeholder coordination skills.
Ability to collaborate effectively with business users, PMs, BAs, QA, developers, vendors, and technical teams.
Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards
Key Responsibilities
Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions.
Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.
Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities.
Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues.
Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting, with SSRS experience preferred.
Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes.
Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support.
Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure.
Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module development.
Perform other assignments as required.
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Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.