About this opportunity
Actus Consulting Group lists this Japanese Bilingual Assistant Store Manager#13042 opportunity in frisco, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Summary
The Assistant Store Manager supports the Store Manager in executing daily store operations and ensuring smooth, consistent performance on the sales floor within a resale retail environment specializing in secondhand merchandise. This role serves as an execution-focused leader, responsible for translating store policies, operational standards, and merchandising direction into effective day-to-day action.
The Assistant Store Manager plays a key role in staff supervision, shift coordination, merchandising execution, and customer service. When the Store Manager is absent, this position acts as the Acting Store Manager, making operational decisions within predefined guidelines and escalating important matters as needed.
Role & Responsibilities
Store Operations Execution
Execute daily store operations in alignment with Store Manager direction and company standards
Manage shift operations, task assignments, and on-floor coordinatio
Ensure operational rules and procedures are properly implemented on the sales floor
Merchandising & Sales Floor Execution
Maintain and improve sales floor presentation based on established merchandising guidelines
Implement floor changes, layout adjustments, and product movement as directed
Monitor inventory and backroom conditions and coordinate adjustments as needed
Staff Supervision & Development
Provide daily direction and support to Sales Associates
Conduct on-the-job training (OJT) and coaching to ensure service and operational quality
Support staff scheduling and shift coverage (final decisions remain with Store Manager)
Acting Store Manager Responsibilities
Serve as the on-duty store lead when the Store Manager is not present
Handle routine operational decisions, customer issues, and initial incident response
Report and elevate important matters to the Store Manager in a timely manner
Customer Service & Issue Handling
Handle customer service, returns, and complaint resolution at the first level
Respond calmly and professionally to in-store issues or incidents
Compliance & Loss Prevention
Follow pricing rules, appraisal standards, and operational guidelines
Support theft prevention and loss control efforts on the sales floor
Maintain a safe work environment through consistent enforcement of safety rules, hazard prevention, and employee safety training.
Other Duties
Perform additional responsibilities as assigned based on business needs
Minimum Requirements
Associate degree preferred, or equivalent combination of education and work experience
1–3 years of experience in retail store operations, including leadership or supervisory responsibilities
Strong communication skills with the ability to provide clear instructions and on-the-job training to Sales Associates
Solid understanding of daily retail operations, including shift execution, task coordination, customer service, and POS systems
Ability to handle customer service matters, returns, and first-level complaint resolution
Ability to make decisions in accordance with pricing rules, appraisal standards, and internal guidelines
Basic computer proficiency, including Microsoft Office and retail POS or inventory management systems
Strong compliance mindset, including adherence to operational procedures and company policies
Preferred Qualifications
Experience as a retail floor leader, key holder, or supervisor
Knowledge of reuse, apparel, or thrift retail
Understanding of loss prevention and theft prevention practices
Japanese language ability preferred but not required
Experience working in new store openings or startup retail environments
Approachable, communicative, and positive attitude
Service-oriented mindset with strong sense of ownership and reliability
Flexible and adaptable to changing priorities in a fast-paced environment
Work Environment
Work is performed in a retail store environment, including the sales floor, backroom, stockroom, and receiving areas
Responsibilities include opening and closing the store, which may involve alarm systems, security procedures, and facility walkthroughs
Work schedule may include early mornings, evenings, weekends, and holidays based on business needs
Must be able to respond promptly to operational issues, customer incidents, or safety concerns as they arise in the store environment
Additional eligibility qualifications
Legally authorized to work in the United States
Physical Demands
Stand and walk for extended periods (typically 6–8 hours per shift)
Lift, carry, push, and pull merchandise or equipment weighing up to 30–45 lbs regularly, and up to 50 lbs with assistance
Bend, kneel, reach, squat, and climb step stools or ladders as needed for merchandising and store operations
Perform repetitive tasks such as pricing, folding, tagging, and handling merchandise
Safely use standard retail tools and equipment, including box cutters and tagging devices
Perform store opening and closing procedures, including security checks and alarm systems when assigned
Respond promptly to operational, customer, or safety-related incidents
Move and adjust retail fixtures such as racks or shelving when necessary
Work in a resale retail environment that may involve exposure to dust, cleaning products, or allergens associated with previously owned merchandise
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Worksite address
frisco, TX, 75034, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.