Japanese Bilingual Store Manager#13041

Job description

Job Summary

The Store Manager will play a critical leadership role in launching and operating a Japanese company's first U.S. resale retail store specializing in secondhand merchandise. This position holds high decision-making authority and is responsible for overseeing all aspects of store operations, including merchandising, inventory control, staff management, financial performance, and customer experience, and overall store safety compliance. As a hands‑on leader, the Store Manager will be accountable for building daily operational excellence while also managing non‑routine situations such as hiring, training, issue resolution, and process improvement. This role is ideal for a manager who thrives in a startup retail environment and is motivated to build a store operation from the ground up.

Role & Responsibilities

Merchandising & Inventory Management

Oversee all merchandise acquisition activities, including purchasing and appraisal decisions

Manage inventory levels, stock rotation, and physical inventory counts

Determine product pricing, sales floor layout, and merchandise presentation

Conduct competitive research and market analysis to optimize assortment and pricing

Store Operations Management

Create and manage staff schedules and shift assignments

Perform store opening and closing activities, which may include locking/unlocking doors, setting alarms, and conducting facility walkthroughs

Ensure efficient and consistent execution of operational standards

Financial & Performance Management

Manage sales, gross margin, inventory turnover, and other key performance indicators (KPIs)

Set operational targets and implement improvement initiatives based on performance data

People Management

Recruit, hire, train, evaluate, and develop store staff

Build a collaborative, motivated, and high-performing team

Manage staff performance, attendance, and workplace conduct

Customer Service & Risk Management

Handle customer complaints, returns, and escalations with appropriate judgment

Make initial decisions regarding in-store incidents and elevate when necessary

Compliance & Security

Implement theft prevention measures and ensure compliance with company policies

Maintain cash handling, register controls, and internal rules

Maintain a safe work environment through consistent enforcement of safety rules, hazard prevention, and employee safety training.

Other Duties

Perform additional responsibilities as assigned based on business needs

Minimum Requirements

Associate degree preferred, or equivalent combination of education and work experience

3–5 years of experience in retail store operations, including leadership or supervisory responsibilities

Strong communication and leadership skills, with the ability to instruct, develop, and motivate staff

Solid understanding of retail store operations, including sales floor management, inventory control, scheduling, and POS systems

Basic financial and KPI management skills (sales, gross profit, inventory turnover, etc.)

Basic computer proficiency, including Microsoft Office and retail management or inventory systems

Preferred Qualifications

Experience as a Store Manager or Assistant Store Manager in retail (reuse, apparel, thrift, or similar)

Experience in team recruitment, training, and performance evaluation

Experience opening new stores or working in startup / growth-phase environments

Interest in fashion, clothing, brands, and trends

Japanese language ability preferred but not required

Approachable, communicative, and positive attitude

Service-oriented mindset with strong sense of ownership and reliability

Flexible and adaptable to changing priorities in a fast‑paced environment

Work Environment

Work is performed in a retail store environment, including the sales floor, backroom, stockroom, and receiving areas

Work schedule may include early mornings, evenings, weekends, and holidays based on business needs

Must be able to respond promptly to operational issues, customer incidents, or safety concerns as they arise in the store environment

Additional eligibility qualifications

Legally authorized to work in the United States (NO VISA SUPPORT)

Physical Demands

Stand and walk for extended periods (typically 6–8 hours per shift)

Lift, carry, push, and pull merchandise or equipment weighing up to 30–45 lbs regularly, and up to 50 lbs with assistance

Bend, kneel, reach, squat, and climb step stools or ladders as needed for merchandising and store operations

Perform repetitive tasks such as pricing, folding, tagging, and handling merchandise

Safely use standard retail tools and equipment, including box cutters and tagging devices

Respond promptly to operational, customer, or safety-related incidents

Move and adjust retail fixtures such as racks or shelving when necessary

Work in a retail resale environment that may involve exposure to dust, cleaning products, or allergens associated with previously owned merchandise

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Worksite address

frisco, TX, 75034, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.