About this opportunity
Sonatype Inc lists this Java Product Support Engineer opportunity in oregon, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
What you'll do:
Debug and troubleshoot incidents with Sonatype products and solutions
Reproduce defects and file actionable issues for product engineering
Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
Represent Technical Support and customer interests in Engineering and Product Management discussions
Assist product management in developing and prioritizing enhancement lists
Summarize, communicate, and elevate customer experiences to management
Contribute to and maintain our Knowledge Base
Contribute to our diagnostic tools and utilities, and create new ones
Respond to customer inquiries via support cases, email, chat, and phone
Who you are:
3+ years experience supporting complex enterprise software solutions
Ability to read and understand Java code is necessary
Experience using Rest APIs
Experience with testing and/or development of production quality Java based web applications
Solid experience with Linux command line tools
Experience with SQL databases (PostgreSQL is a plus)
Experience with networking (Sockets, HTTP, proxies/firewalls, TLS/SSL)
Experience with scripting languages (Python, Bash, Typescript, etc.)
Experience with a major cloud platform like AWS, Azure or GCP
Experience with 1 or more application servers (e.g. Jetty, Apache, NGINX, etc.)
Experience with container technology like Docker, Kubernetes or similar.
Exceptional communication skills --> Written and verbal
Solid English proficiency
Very good problem solver! --> Solid experience interacting with internal/external clients on technical challenges
Ideal to bring:
SCM and CI/CD and associated tools (Jenkins, Bamboo, Github, Gitlab etc.)
Debugging certificate-based mutual TLS and SSL authentication
Experience analyzing network traces using tools such as wireshark or tcpdump
Component management build tools (Maven, npm, NuGet etc.)
Experience with Sonatype, jFrog, Snyk and similar products
Deployment/Configuration of Cloud platforms such AWS, Azure and GCP
OAuth and/or SAML integration experience
At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal‑opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
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Worksite address
oregon, WI, 53575, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.