Job description
This is a remote position.
What You'll Be Doing
Respond to customer inquiries and complaints via phone, email, and chat in a professional and courteous manner
Troubleshoot and resolve customer issues in a timely and effective manner
Maintain accurate records of customer interactions and follow-up actions
Provide feedback and recommendations to management to improve customer experience.
Collaborate with cross-functional teams to ensure seamless customer service
Continuously learn and stay up-to-date with company policies, products, and services
Requirements
What We're Looking For
At least SHS Graduate or High school diploma (Old Curiculum) with six months of relevant experience preferred
Courteous with strong customer service orientation or College Undergrad or College Graduate.
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Ability to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.