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Job description
Job Coach Commercial Services
Under general supervision, the Job Coach provides employment support to employees with disabilities at a commercial contract. Employees in this job class assist employees in maintaining hygiene, attendance, communication, working with customers, getting along with supervisors, leads and co-workers and performing their job to the best of their ability. This job requires knowledge of working with employees with disabilities and the ability to assist employees during their workday in performing their job tasks to meet the customer/contract needs with accommodations, as necessary.
Typical duties include:
Monitoring and teaching employees with disabilities skills to help them succeed in their job. Supporting employees by answering questions and providing direction to them throughout their work shift.
Assisting employees with arrival and departure to work; transportation; and assistance with learning the protocol and rules for the work site
Coaching and training employees in managing their attendance, schedule, performance, interactions, and personal behavior.
Assisting Counselor, Human Resources, or their direct supervisor in maintaining case files to include case notes, incident reports, health and safety risk assessments, timecards, employee evaluations, performance summaries, wage evaluations, work assessments and related paperwork on a daily basis as required by PRIDE.
Ensuring the employee is working safely and maintains quality standards.
Communicating with employees and supervisors to ensure that the employee and all relationships are successfully and positively maintained.
Ensuring correct procedures are followed when handling situations relating to emotional, physical, or psychological breakdowns.
Performs other duties and special projects as assigned.
Minimum qualifications include:
Knowledge in custodial work preferred;
One year or more work experience working with people with disabilities preferred;
Ability to communicate effectively and respond to questions and requests from team, customers and others;
Effective written communication skills using appropriate business English;
Human relations skills to maintain effective working relationships with team;
Effective customer service skills;
Intermediate computer literacy including knowledge of word processing, spreadsheet, database and presentation software;
Basic mathematical ability including addition, subtraction, multiplication, and division;
Demonstrated customer service, problem solving and commonsense skills.
Mental requirements include the ability to have and maintain sufficient strength, agility and endurance to perform during stressful situations encountered on the job without compromising the employee's health and well-being or that of their co-workers or inmates.
Education requirements include a high school diploma or GED.
Physical requirements include the ability to maneuver in and around worksites on uneven surfaces, view computer screens, utilize keyboards, and transport to various sites. Work is performed at a customer's worksite and employees may be exposed to chemicals, dust, noise from equipment and depending on external weather conditions, wind, rain, heat and cold. Work is performed days, evenings and weekends and requires frequent travel. Employees will work with clients/employees with behavioral challenges.
Work environment includes some of the work being performed in a normal office environment with limited privacy and some exposure to background noise. The remainder of the work is in a prison healthcare facility with specialized needs for security and environmental control.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.
At PRIDE, we make a difference in the lives of many, one job at a time.
Worksite address
rocklin, CA, 95765, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.