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Job description
OverviewFounded in 1986, J. Knipper and Company, Inc. and its affiliates, KnippeRx and Eagle Pharmacy, are dedicated to providing services exclusively for the pharmaceutical and life sciences industries. We are in an exciting accelerated growth phase fueled by our three integrated business units; Third-Party Logistics (3PL), Custom Pharmacy Solutions (CPS), and Marketing Support and Samples Management (MSSM). Our company's focus and mission are based on building partnerships and collaborating with our clients to create solutions that are strategically designed, faithfully executed and driven by market insight and data to ensure maximum return on our clients' investment, ultimately improving people's lives. The Knipper Vision: Create the shortest path between patient and therapy.Join the growing Knipper family today!As a Customer Operations Specialist, you will be responsible for successfully managing orders through both telephony and electronic ordering. This will include following communication scripts, handling various topics and acting as a liaison between our company and its customers. In addition, you will be responsible for verifying and reconciling financial information, which includes order to cash.ResponsibilitiesAnswers and resolves customer inquiries within committed time framesEstablishes and maintains strong customer relationships with sound knowledge of order processing and conflict resolutionWorks in a team-structured environment to provide support to other members of the Customer Operations teamPromotes compliance and embraces continuous quality improvementMaintains current contact documentation within CRM related to customer accountsMaintains records of routine accounting transactions, ensuring internal processes are properly documented, compliant and controlledValidates contract pricing, units of measure, credit limits and licensure within applicable systems and updates as appropriateAccurately manages invoicing and finance management for the customerThe above duties are meant to be representative of the position and not all-inclusive.QualificationsMINIMUM JOB REQUIREMENTS: High School diploma or equivalentTwo years of previous billing and invoicing experienceTwo years of experience providing customer service to internal and external partiesWorking knowledge of Microsoft Office Suite including Word, Excel, and OutlookKNOWLEDGE, SKILLS & ABILITIES: Previous billing and invoicing experienceDemonstrates strong data and information analysisStrong experience providing customer service to internal and external partiesKnowledge of CRM and cloud-based softwareStrong time management, organizational skills, initiative, professional demeanor and positive attitudeAbility to communicate effectively both orally and in writingAbility to promote a positive team environmentPHYSICAL DEMANDS: Location of job activities 100% insideExtensive manual dexterity (keyboarding, mouse, phone)Use of phone for communicationSit for prolonged periods of timeOccasionally stoop, kneel, and crouchOccasionally lift, carry, and move up to 25 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Worksite address
louisville, KY, 40201, US
Who can apply
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