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Job description
Job Title: Call Center Representative
Department: Corporate Payroll Operation
Location: Bronx, NY 10461
Shift Time: 8:00 AM-4:00 PM
Date Start: 10/26/2026 - 12/12/2026, with strong possibilities of extension
Schedule Notes:
1 yr of Call Center And Payroll Timekeeping experience in call center environment required.
Experience in a Hospital setting.
Intermediate to advance skills in Microsoft Office applications including Word, Excel and Outlook.
Duties:
Job Summary:
Customer Service Professional who handles incoming and/or outgoing calls.
Job Responsibilities:
Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.
Other assignment as necessary.
Extensive phone experience and computer literate.
Schedule appointments, reminder calls to patients.
Book and reschedule clinic appointments.
Answer customer inquiries regarding their clinic appointments.
Must answer phones, utilize in house and pagers, make overhead announcements.
Other assignment as necessary.
Extensive phone experience and computer literate.
Required Skills & Experience:
Two (2) years of experience and Bilingual (facility specific).
Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
Active listening providing full attention to callers to understand their concerns and needs.
Effective problem-solving to analyze a situation, identify core issue and find effective solution.
Required Skills:
Call center customer service
Payroll policies/procedures
Preferred Skills & Experience:
1 year experience and Bilingual (facility specific).
Required Education:
High School Diploma or general education degree (GED).
EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Worksite address
bronx, NY, 10461, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.