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Job description
Overview
The Leader on Duty (LOD) provides on-site leadership and support during weekend operations. This role ensures a welcoming and safe environment for members and staff,assistswith facility monitoring, and serves as the primary point of contact for staff questions, member needs, and emergencies when other leadership staff are not present.
This position requires a highly experienced professional with demonstrated success managing complex and high-risk situations. The ideal candidate will be comfortable responding to mental health crises, substance use-related incidents, behavioral emergencies, and other situations involving escalated or aggressive behavior. Strong de-escalation skills, sound judgment under pressure, and the ability to maintain safety while providing support are essential.Candidates should possess experience working with individuals experiencing mental health challenges, substance use disorders, and crisis situations. This role requires a level of expertise and independent decision-making beyond the scope of entry-level or standard supervisory positions.
About the Y: The YMCA of Southern Maine strengthens community by nurturing the potential of kids, promoting healthy living, and fostering social responsibility. We are welcoming, genuine, hopeful, nurturing, and determined—open to all and committed to equity and inclusion.
Location: 70 Forest Ave Portland, Maine 04104 United States
Notice Regarding Maine Employer Surveillance Statute: Pursuant to Maine's Employer Surveillance Statute, prospective employees are notified that the YMCA of Southern Maine may engage in electronic monitoring of employees. "Electronic monitoring" is defined as the collection of information on an employer's premises concerning employees' activities or communications by any means other than direct observation, including the use of a computer, telephone, wire, radio, camera, electromagnetic, photoelectronic, or photo-optical systems.
Information collected may be used for legitimate business purposes, including safety, security, compliance, and operational management.
Responsibilities
Provides visible, on-shift leadership and responds to incidents, questions, and facility needs.
Engages members and guests with empathy; models trauma informed, equity-centered practices.
Conducts regular facility walkthroughs, supports safety and cleanliness, and documents incidents.
Provides Membership support as needed: front-desk coverage, member transactions, tours, and inquiries to ensure seamless service during breaks, callouts, and peaks.
Be the on-shift point of contact for staff, members, guests, and vendors; communicate clearly and professionally.
Monitor public spaces for safety, policy adherence, and member experience; de-escalate promptly and respectfully.
Conduct hourly facility checks; address minor issues and elevate maintenance/safety concerns.
Respond to accidents/incidents using approved procedures; complete accurate, timely documentation (e.g., LOD and incident reports).
Provide Membership coverage: process joins/renewals/changes, register for programs, handle payments and cash drawer reconciliation, issue cards/photos, and give mission-driven tours.
Uphold YMCA policies, brand standards, confidentiality, and member privacy.
Qualifications
Excellent customer service, problem-solving, and verbal communication skills.
Ability to remain calm, empathetic, and professional in a fast-paced environment.
Comfortable with Microsoft Office and learning new software quickly; detail oriented.
Experience with de-escalation, trauma-informed practices, or high public-contact roles preferred.
Certifications (preferred or willing to obtain): CPR/First Aid/AED, bloodborne pathogens/universal precautions, verbal de-escalation/nonviolent crisis intervention; Narcan awareness (non-clinical).
Background check and OCFS fingerprinting required as applicable.
Frequent walking/rounds; standing for extended periods.
Occasional lifting up to 25–40 lbs; light cleaning or hazard mitigation as needed.
Dynamic environment with frequent public interaction.
Benefits
Free personal membership
Earned Paid Leave
Generous program discounts
Meaningful assistance programs like mentoring and retirement (403(b) and Y Retirement when eligible)
Training, certification and advancement opportunities
Posted Salary Range
USD $19.00 - USD $22.00 /Hr.
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Worksite address
portland, ME, 04122, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.