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Job description
Job TitleServe customers via telephone call-center to provide product installation and service information. Perform troubleshooting diagnostics on company products and instruct customers on proper functioning by reviewing engineering drawings and dimensions. Work in a fast-paced environment and multi-task using computer software during customer discussions. Collect and analyze data for continuous improvement.ResponsibilitiesMaintain proficiency in product knowledge/troubleshooting and customer instructionVerbally respond promptly to incoming customer telephone calls in a telephone queue and emailsPerform troubleshooting diagnostics on company products via telephoneAddress complaints concerning product performance, referring complaints of service failures to designated departments for investigationAccept parts orders by completing telephone and online requestsReturn calls from messages left by customersPerform clerical duties that support customer satisfactionUtilize problem solving skills and make decisions for Tier 1 Technical Service Representatives on product concerns that cost less than $10,000Work in a fast-paced environment and multi-task using computer software during customer discussionsQualificationsEducation and Experience:Associate Degree in business-related field or equivalent work experience3 years Customer Service experience requiredBachelor Degree in business-related field is a plusSix Sigma Green Belt certification is a plusCustomer Service experience in a call-center is a plusMechanical and Electrical knowledge and ability to use multi-meter is a plusSkills and Abilities:Read, analyze, and interpret a variety of information, such as technical procedures, business correspondence, and governmental regulations furnished in written, oral or diagram form.Create business-level written correspondence and verbally present information to internal and external customers.Requires job related software skills, MS Office and the ability to operate a variety of standard office equipment.Working Conditions/Physical Demands:Regular office environment.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or touch; and talk or hear.The employee is occasionally required to walk.The employee is required to lift 30 pounds occasionally.
Worksite address
oconomowoc, WI, 53066, US
Who can apply
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