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Job description
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This range is provided by Trackonomy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$70,000.00/yr - $90,000.00/yr
About the Role
We are seeking a detail-oriented and proactive IT Help Desk Specialist to provide technical support to users, ensuring smooth and efficient operations across systems and networks. The ideal candidate is bilingual (English–Spanish), customer-focused, and capable of troubleshooting a wide range of hardware and software issues.
Key Responsibilities
Provide first and second-level technical support to end users via phone, chat, or in person.
Troubleshoot and resolve issues related to Windows and Mac OS systems.
Support and maintain Windows Server environments.
Monitor, diagnose, and escalade issues related to Cisco networks and devices.
Manage and document incidents using a ticketing system (e.g., Jira, ServiceNow, Zendesk).
Collaborate with other IT teams to ensure timely resolution of technical problems.
Maintain accurate records of configurations, procedures, and solutions.
Qualifications
2+ years of experience in user support or help desk roles.
Solid understanding of Cisco network devices (routers, switches, firewalls).
Strong knowledge of Windows and Mac OS operating systems.
Experience with Windows Server administration and support.
Proficiency in ticketing systems and IT documentation.
Bilingual: English and Spanish (required).
Excellent communication and problem-solving skills.
Preferred
CompTIA A+, Network+, or equivalent certification.
Experience working in fast-paced, multilingual environments.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Appliances, Electrical, and Electronics Manufacturing
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Worksite address
san jose, CA, 95199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.