Job description
About Zabota
Zabota is a top-ranked global recruitment firm, recognized as a Top HR Staffing Company by Clutch in 2025. We specialize in helping high-growth U.S. brands build elite, remote-first teams. Our mission is clear: Connect world-class talent from LATAM, Europe, and beyond with the most ambitious companies in the world.
About Our Client
Our client is a fast-growing retention marketing agency focused on helping eCommerce brands increase customer lifetime value, retention, and profitability through strategic email and SMS marketing.
Unlike traditional agencies that focus only on vanity metrics, they operate with a profit-first mindset — helping brands improve contribution margin, inventory sell-through, cash conversion cycles, and long-term customer retention. Their team works closely with high-growth brands generating between $50k–$1M/month and builds systems designed to create measurable business impact.
They are now looking for a Junior Account Manager to join their growing remote team.
About the Role
As a Junior Account Manager, you'll be responsible for supporting retention marketing strategy and execution across a portfolio of eCommerce accounts. Your core focus will be helping clients grow revenue, improve retention, and execute high-performing email and SMS campaigns.
You'll work closely with copywriters, designers, and email technicians to ensure campaigns and flows are launched accurately and on time while maintaining exceptional attention to detail.
Initially, this role will be primarily internal-facing, allowing you to fully onboard into the company's systems, processes, and strategy frameworks. As you gain confidence and demonstrate strong performance, you'll gradually transition into a more client-facing role with opportunities to join strategy calls and directly manage client communication.
This is an excellent opportunity for someone who understands retention marketing fundamentals and wants to develop into a high-level strategist within a fast-paced agency environment.
Responsibilities
Write detailed briefs for email and SMS campaigns that clearly communicate strategic direction to copywriters
Build campaign calendars aligned with launches, promotions, seasonal opportunities, and retention goals
Develop and improve lifecycle marketing flow strategies, including welcome flows, post-purchase flows, win-back campaigns, and retention automations
Manage internal pod operations, coordinating with copywriters, designers, and email technicians to ensure deliverables are completed on time
QA campaigns, automations, links, discount codes, segmentation, and creative assets before launch
Analyze campaign and retention performance using tools such as Triple Whale, Lifetimely, StoreHero, and Hiro
Participate in weekly account reviews and monthly reporting processes
Support onboarding of new clients by helping gather insights, organize assets, and prepare retention strategies
Create and improve SOPs and internal documentation to streamline workflows
Eventually transition into client-facing responsibilities, including participating in calls, presenting strategy, and handling communication once fully onboarded and trained
Qualifications
Minimum 2+ years of experience in email and SMS marketing, retention marketing, or account management
Strong understanding of lifecycle marketing and customer retention strategies
Experience building campaign calendars and analyzing marketing performance
Ability to write clear, actionable creative briefs
Familiarity with retention metrics such as LTV, retention rate, cohort analysis, and repurchase behavior
Intermediate to advanced experience using ClickUp or similar project management tools
Basic to intermediate knowledge of Figma for reviewing and providing feedback on designs
Working knowledge of Klaviyo, including segmentation, flows, and QA processes
Excellent written and verbal English communication skills
Strong organizational skills and attention to detail
Ability to stay calm under pressure and manage multiple deadlines simultaneously
Self-starter mindset with strong ownership and accountability
Eagerness to continuously learn and grow within retention marketing and eCommerce strategy
Offer Details
Full-time remote position
Working hours: Must maintain at least 6 hours overlap inside 6 AM to 6 PM Pacific Time Zone
Salary: $3,000–$3,500 USD per month
Long-term opportunity with growth into a client-facing Account Manager role
Collaborative, high-performance remote team environment
Hiring Steps
Initial Zabota Screening
Client Interview
Practical Task or Second Stage Interview
Offer
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.