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Job description
Position Summary
The Junior Solution Architect serves as a technical resource to the Customer Success and Sales team, acting as a vital collaborator with CallTower’s sales and product teams. This position requires the ability to clearly communicate technology concepts and solution positioning to both business and technical users, ensuring that all stakeholders fully understand the value and capabilities of the proposed solutions. The Junior Solution Architect is also responsible for identifying all technical issues related to customer accounts, ensuring customer satisfaction is maintained throughout each stage of the sales process.
Position Responsibilities
Provide pre‑sales support to identify and present solutions that meet the business and technical requirements of our customers within our product portfolio
Perform client consultations supporting the voice infrastructure, and sharing recommendations for designing, planning, and implementation
Collaborate with various teams to diagnose solution gaps, evaluate design issues and provide design‑level guidance where needed
Develop materials to ensure consistent product demos so that they are done uniformly. This would include PowerPoint presentations and sales documentation to be used during the specific demo. This would include the list of questions that need to be asked prior to the demo starting
Deliver effective demos of CallTower’s main products and services including the ancillary products. (MS Teams, Cisco Webex, Zoom, CT Cloud Voice, CT Cloud Fax, CT Text, CT Call Recording, CT Analytics, CT Unite)
Oversee scoping, identification and creation of Statements of Work (SOW) for solutions
Identify optimal technical solutions to solve the existing customers’ needs
Share best practices for recommended roadmap to achieve the proposed solution
Provide specifications according to which the solution is defined, managed, and delivered
Crosstrain with different product lines and communicate the value of products to others
Able to respond to functional and technical elements of RFIs/RFPs in a collaborative manner with the sales team assigned
Convey customer requirements to Product Management teams
Collaborate with the Product team to deploy new products
Technical Skills / Qualifications
Bachelor’s degree in computer science, Engineering, or related discipline. Or 6+ years of relevant work experience
Strong executive presentation skills with the ability to guide senior business leaders through proposed solutions, clearly articulating business value, and driving stakeholder alignment
3+ years of Experience in Pre-Sales Engineering, project management, or product development.
3+ years of Experience with UCaaS or CCaaS platforms as well as ancillary products to support these solutions
Technical certifications relating to UCaaS or CCaaS is an asset for the role
A professional business attitude and courteous manner toward clients, partners, and co-workers
Ability to work weekends and/or off‑hours as necessary to meet clients' needs
This position may require travel, locally, nationally, and internationally
Excellent written and verbal communication skills which include demonstrated experience presenting technology recommendations from a business perspective
Ability to generate labor estimates for professional services
Benefits
Annual Market comp evaluation
85% employer paid Medical plans (HDHP and PPO options)
Dental/Vision
PTO accrual starts day one
100% 401k match on first 4%
Paid Parental Leave
100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.