About this opportunity
Jobright.ai lists this Junior Tech Ops Engineer opportunity in chicago, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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Job Summary:
RAPP, a customer experience agency focusing on precision marketing solutions, is seeking a Tech Ops Engineer to support their Campaigns teams by optimizing campaigns and ensuring personalized experiences that drive business outcomes.
Responsibilities:
Collaborate with Pega Decisioning Architects and Strategy Enablement teams to identify and implement optimization opportunities using data-driven insights and advanced analytics.
Develop and implement new campaigns using Pega Customer Decision Hub (CDH), aligning them with business goals and customer needs.
Work closely with the Pega Decisioning Architect, data scientists, and stakeholders to ensure campaign success.
Leverage Pega monitoring tools to track campaign performance, identify issues, and ensure high availability.
Use Pega’s simulation tools to test and validate campaign strategies before deployment.
Manage and monitor predictive and adaptive models to improve campaign effectiveness.
Create and maintain technical documentation for campaigns and optimization strategies.
Diagnose and resolve technical issues related to Pega campaigns using tools like Pega Diagnostic Cloud.
Stay updated with Pega features, patches, and best practices to enhance campaign performance.
Identify and escalate critical issues promptly.
Create and manage JIRA tickets for bugs and tasks.
Coordinate support tickets with Pega or third-party vendors for complex issues.
Qualifications:
Required:
2-3 years experience in Pega decisioning and related technologies.
Bachelor’s degree in Computer Science, IT, or related field.
2+ years experience in cross-channel marketing campaign development.
Proficiency in Pega monitoring tools (SMA, PDC, PLA, AES), simulation tools (VBD, Scenario Planner), and model tools (ADM, PAD).
Experience troubleshooting Pega campaigns.
Experience managing support tickets with Pega or vendors.
Strong analytical skills and data interpretation.
Excellent communication skills.
Proactive problem-solving ability and teamwork skills.
Preferred:
T3 Security Clearance.
Knowledge of AI and machine learning within Pega.
Company:
RAPP, a customer experience agency and part of DAS Group, founded in 1965, headquartered in New York, NY, with employees. Currently in Late Stage.
Seniority level
Entry level
Employment type
Full-time
Industry
Software Development
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.